Job Description

We are looking for a friendly, organised and proactive

Reception Manager

to join our team at Macdonald's Farm, starting

2nd March.

Macdonald's Farm is a small touring and camping park with a bar/cafe and petting farm on site, set in a stunning location just a

5-minute walk from Porthcothan Beach

, right in the heart of the Seven Bays between Newquay and Padstow. We're a close-knit, family-run team, and when you join us, you'll become part of the farm family - with plenty of opportunity to enjoy our cafe/bar, great food and this beautiful part of Cornwall.

The Role

As Reception Manager, you will be the first point of contact for our guests and play a key role in ensuring the smooth, safe and welcoming operation of the site. This is a departmental management position with responsibility for overseeing wardens and supporting wider site operations.

Key responsibilities include:

Acting as a warm, professional and welcoming first point of contact for all guests

Answering phone calls and handling enquiries efficiently

Meeting and greeting guests on arrival

Managing guest check-ins and bookings using the booking system

Overseeing booking channels and ensuring all reservations flow correctly into the main system

Working closely with the General Manager to optimise bookings and generate additional business

Maximising occupancy and revenue opportunities, including instructing relevant social media campaigns to boost bookings

Managing a small team of wardens, including rotas and resource planning to reflect bookings and accommodation changeovers

Carrying out daily inspections of accommodation, facilities and site areas to ensure high standards are maintained

Reporting maintenance issues or damage promptly and following through to completion

Ensuring all SOPs are completed weekly for compliance (e.g. playground checks)

Checking in and signing off deliveries

Supporting other areas of the business as required to ensure a safe, happy and well-run site

This role includes

weekend work and you must be able to work in school holidays,

which is our busiest time and is typically

5 days per week. Please note this is not a live on site position so you must be able to commute in.

About You

Friendly, professional and approachable

Highly organised with strong communication skills

Confident using booking systems and managing multiple booking channels

Strong office skills, particularly with Microsoft Office

Able to work independently and as part of a small team

Flexible and proactive approach to duties and working hours

Office management experience is advantageous

Willing to work weekends

Up-to-date

DBS check required

before starting

What We Offer

Salary:

27,000 - 29,000

(depending on experience)

Full-time,

all-year-round position

Discount on food and drink

28 days holiday

Company pension scheme

Uniform provided

How to Apply

Please send your CV and a short personal statement explaining why you'd be a great fit to
info@macdonaldsfarm.co.uk

For more information about us, visit

www.macdonaldsfarm.co.uk

.

Job Type: Full-time

Pay: 27,000.00-29,000.00 per year

Benefits:

Discounted or free food On-site parking
Ability to commute/relocate:

Padstow PL28 8LT: reliably commute or plan to relocate before starting work (required)
Experience:

Administrative: 1 year (required)
Work Location: In person