Job Description

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Are you actively looking for a new opportunity? Or just checking the market? Well... you might just be in the right place!



We are searching for a

Full Cycle Account Executive

based in London, dedicated to driving new business growth across the EMEA region. As a Full Cycle Account Executive, you will be instrumental in fuelling Lightspeed's revenue growth by owning the entire sales process - from prospecting through to closing.



Your primary responsibility will be to identify, engage, and secure high-value clients within the Hospitality industry. Acting as a trusted advisor, you will develop a deep understanding of each client's unique challenges and opportunities, then deliver tailored Lightspeed solutions that showcase clear value and inspire long-term partnerships.



This role is ideal for a proactive, results-driven sales professional with a consistent record of exceeding sales targets in a direct sales environment.

What you will be doing:

---------------------------


Make a high volume of outbound sales calls to qualified leads, driving customer acquisition, pipeline growth, and business development opportunities. Understand prospects' business challenges and align

Lightspeed's solutions

to deliver measurable value and impact. Build and maintain

long-term client relationships

, providing exceptional service throughout the full sales cycle.

Negotiate and close deals

with professionalism, contributing directly to revenue growth. Collaborate with teams across

Marketing, Product, and Operations

to ensure a seamless and consistent customer experience. Consistently achieve or exceed

monthly and quarterly sales targets

in a fast-paced, results-driven environment. Keep CRM (e.g., Salesforce) updated with accurate sales activity, ensuring clear pipeline visibility and reliable forecasting. Stay informed on

hospitality and retail tech trends

, competitor offerings, and evolving customer needs to refine your outreach and strategy.

And a little bit of....

Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren't strictly within the scope of your role.

What you need to bring:

---------------------------



Experience in

outbound, customer-facing sales

, ideally within

SaaS, POS, retail, hospitality

, or broader technology sectors.


Proven success managing

360 sales cycles

, from prospecting and cold calling to closing complex deals and overcoming objections. Strong

consultative sales approach

, with the ability to identify customer pain points and demonstrate clear ROI through tailored solutions. Knowledge of

SaaS sales

and the operational needs of retail and hospitality businesses; direct industry experience is a plus.
Proficient in using

CRM tools like Salesforce

to manage pipeline, forecast accurately, and track all sales activity.
Highly

organised and self-motivated

, capable of managing multiple priorities in a fast-paced, target-driven environment. Natural

relationship-builder

, with excellent communication and interpersonal skills to nurture client trust and loyalty. Collaborative and solution-focused, with a

strategic mindset

and the resilience to navigate challenges and drive results.

What's in it for you?

Come live the Lightspeed experience...


Ability to do your job in a truly flexible environment; Genuine career opportunities in a company that's creating new jobs everyday; Work in a team big enough for growth but lean enough to make a real impact.

... and enjoy a range of benefits that'll keep you happy & healthy!


Lightspeed RSU program (we are all owners) Flexible paid time off policy Flexible working policy Health & Wellness Benefits Paid Leave Assistance for new Parents LinkedIn Learning License Paid Volunteer Day

....and so much more!

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.


Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you're proud to come to every day. For a glimpse into our world check out our career page here.



Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal's gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.



Founded in Montreal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.



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