Job Description

Full Stack Developer - Customer Experience Engineering at

Judge.me

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Closing the Trust Gap in E-commerce

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Location:

Remote with hybrid option (2 days in Shoreditch office near Old Street)

Salary:

60-90k dependent upon the value the successful candidate brings!

Our Mission: Fixing Trust in Commerce

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For a decade, we've been on a mission to close the Trust Gap--commerce's most expensive problem. In a world where distance and digital interfaces separate buyers and sellers, we're building the definitive trust infrastructure that enables global trade to flourish.


We recognise that trust is not binary but a spectrum, and our work continually expands the boundaries of commerce itself. Each improvement we make enables transactions that previously wouldn't have happened, revealing new frontiers where trust can be further enhanced.

Our Impact Today

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We've grown from an idea into the dominant force for trust in e-commerce:

Shopify's #1 Review Solution

: We've earned over 42k five-star reviews from merchants who rely on us daily

Global Scale

: More than 500k shops across 140+ countries use our platform

Massive Reach

: We process over 70 million orders monthly, generating 2 million+ verified buyer reviews

Organic Growth

: We've achieved 40% year-over-year growth purely through word of mouth--no paid marketing or sales teams needed

The Opportunity

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We're seeking a Full Stack Developer to build and maintain critical internal systems that power exceptional customer experiences at scale. You'll architect and develop sophisticated tools, integrations, and AI-powered solutions that directly impact our position as the #1 app in the Shopify ecosystem.


This role sits at the exciting intersection of engineering and customer experience, where your code directly influences our app store reviews - our primary growth driver. You'll work closely with our Head of Customer Support to build next-generation systems that enable our team to deliver world-class support efficiently and effectively.

What Makes This Role Special

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High-Impact Development

: Every system you build directly affects customer satisfaction and business growth. Your technical solutions will be measured by real business outcomes.

Cutting-Edge AI Integration

: Work at the forefront of AI implementation, optimizing and enhancing Intercom's Fin AI to achieve industry-leading automation rates while maintaining quality.

Scalable Architecture

: Build systems designed to scale without proportional resource increases - the ultimate engineering challenge of doing more with less.

Full Ownership

: Take end-to-end ownership of internal platforms, from conception through deployment and ongoing optimization.

Core Responsibilities

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Technical Integration & Platform Development

Design and implement robust API integrations between Intercom, internal systems, and third-party platforms Build and maintain our internal web-based admin tools and dashboards Develop scalable, maintainable full-stack applications that support our growing customer base Create custom solutions that enhance operational efficiency across the organization Implement comprehensive logging, monitoring, and alerting systems Ensure 99.9% uptime for all critical customer-facing integrations
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AI & Automation Engineering

Optimize and enhance Intercom's Fin AI implementation to achieve 60-65% automated resolution rates Build automation frameworks that streamline complex workflows Research, prototype, and implement emerging technologies that enhance customer experience Develop intelligent routing and escalation systems Create A/B testing frameworks for automation initiatives
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Backend Development & Analytics

Build backend systems that capture and process customer interaction data Develop dashboards and reporting tools that measure system performance and effectiveness Create analytics features that help identify patterns and opportunities for improvement Build data visualization components that make insights accessible to business stakeholders Design and maintain database schemas that support efficient querying and reporting
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Cross-Functional Engineering Collaboration

Reporting directly to the Head of Customer Support to translate business requirements into technical solutions Collaborate with the wider engineering team to ensure integrations follow best practices and architectural standards Partner with Product teams to incorporate customer insights into product development cycles

Key Success Metrics

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System Performance

: Maintain 99.9% uptime for all customer-facing systems and integrations

Automation Efficiency

: Deliver measurable time savings through technical solutions and process automation

Resolution Impact

: Technical contribution to reducing customer issue resolution time

What You'll Bring

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Essential Requirements

Full-stack development experience

with proven ability to ship production applications

Strong API development expertise

including REST, GraphQL, and third-party integrations

Proficiency in JavaScript, HTML, and CSS

with modern framework experience

Database design and implementation experience

(SQL and NoSQL)

Experience building and deploying scalable web applications

in production environments

Understanding of RESTful API design principles

and microservices architecture

Strong analytical and problem-solving abilities

with attention to system performance

Excellent communication skills

with both technical and business stakeholders
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Preferred Experience

Ruby on Rails proficiency

(our primary backend framework)

Intercom platform and API experience

or similar customer communication platforms

AI/ML technologies knowledge

and practical implementation experience

Jira, support tools, and workflow automation

experience

Shopify ecosystem and API familiarity

(we're deeply integrated with Shopify)

E-commerce or SaaS environment background

with understanding of customer support operations

Data visualization and analytics tools

experience

Distributed systems and cloud architecture

experience

Please don't hesitate to apply if you miss a few criteria but you believe you can make a strong impact.

Our Culture: Results-Driven Excellence

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We reward exceptional performance and are building a team that consistently pushes for better results. Success here means finding innovative ways to achieve more with our existing resources. We value time above all else--it's our scarcest resource. We budget time more strictly than money, establishing short feedback loops and breaking initiatives into their smallest units of value.


Our international team brings diverse perspectives to every challenge. We believe in lifting each other up through active knowledge sharing because our collective strength determines our success. We combine ambitious goals with pragmatic execution, creating sustainable high performance through better processes, not longer hours.

Your Package

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The Essentials

60-90k DOE + Monthly Business Performance Bonus 30 days holiday + bank holidays Private health insurance (Vitality) Brand new Macbook, access to equipment as required Financial Wellbeing + Salary Sacrifice Pension via Mintago
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Flexible Working

Hybrid setup: 2 office days (Tues/Thurs), 3 remote Modern Shoreditch office near Old Street No overtime culture Casual dress code Work from Anywhere (4 weeks per year)
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Team Life

Weekly team meals Quarterly events Perks at Work Account

Join Us in Building the Future of Trust in Commerce

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Work on problems that impact millions while growing with a team that values both excellence and balance. Together, we'll close the Trust Gap and unlock new possibilities for global commerce.


Compensation Range: 60K - 90K