Job Description

Overview:

Please be advised that this is a full time position, working 37.5hrs/5 days, Monday to Sunday. Keyholder duties are included.

As our Assistant Store Manager, you're the essential sous?chef to the Store Manager, helping run a smooth, high?performing retail store. You'll blend leadership, customer service excellence, product expertise and operational know?how to create a consistently delicious in?store experience.

Your role ensures the store is always well?stocked, beautifully presented, safe, welcoming, and ready to serve. From motivating the team to stirring up sales, you help keep every ingredient balanced for a perfectly executed service each day.

Responsibilities:
#

What's on Your Daily Menu (most common and essential)

Team Leadership: Leading, motivating, and coaching the store team so everyone brings their best flavour to the shop floor. Exceptional Customer Service: Serving every customer with warmth, expertise, and solutions while resolving any issues promptly. Sales Performance: Monitoring and driving the store's sales "heat," ensuring targets are consistently met and exceeded. Product Knowledge: Staying fully seasoned on our product range, new arrivals, and promotions so you can recommend with confidence. Merchandising and Housekeeping: Keeping the store beautifully presented, clean, tidy, and visually appetising. Inventory Management: Checking stock, managing replenishment, and ensuring shelving and back?of?house are well-organised. Cash Handling: Processing transactions accurately and completing cash?up to recipe?perfect standards. Compliance and Safety: Maintaining a safe, compliant, hazard?free environment for customers and staff. Store Operations: Playing a key role in opening and closing procedures and keeping the store running like a well?timed kitchen pass. Being Second?in?Command: Acting as Store Manager when required and supporting them across all operations.
#

What's on Your Seasonal Menu (occasional, quarterly, or as needed)

These duties appear when the business recipe calls for something special:Training and Development: Supporting the onboarding of new team members and providing ongoing coaching sessions. Emergency Procedures: Knowing what to do if unexpected "spills" happen, from first aid to store alarms. Customer Feedback: Gathering insights to help shape future offerings and improve our "flavour profile." Reporting: Preparing sales reports, stock reports, and other documentation. Additional Duties: Taking on reasonable, ad?hoc tasks that help the store deliver exceptional service.

Qualifications:

We're looking for someone who brings a mix of warmth, professionalism, curiosity, and leadership, a person who can season a team with motivation, garnish customer experiences with charm, and handle the heat of a fast?paced retail environment.

Your Flavour Profile (Behaviours and Traits)

Customer?Centric: You love delighting customers and crafting memorable shopping experiences. Great Communicator: You can talk, listen, and engage with ease. Sales?Savvy: You understand customer needs and serve up the right recommendations. Adaptable: You stay calm when the pressure is on and adjust to changing priorities. Team Player: You collaborate, support, and help the team succeed. Detail?Obsessed: You care deeply about presentation and accuracy. Problem?Solver: You step in quickly to resolve concerns. Proactive and Self?Starter: You take initiative and stay curious about products and trends. Dependable and Professional: You show up on time, represent the brand well, and handle responsibility with care.

Skills and Qualifications: Essential Ingredients

Experience in retail supervision or management (premium retail a bonus). Strong leadership and communication skills. Ability to multitask in a fast?paced environment. Familiarity with retail operations, merchandising and inventory control. POS and retail software proficiency. A passion for cooking or cookware is the cherry on top. Ability to lift 25-29 lbs regularly

Other Requirements

Must be 18+ due to key?holding, lone working and opening/closing responsibilities. * Flexibility to work retail trading hours, weekends, late nights, and bank holidays as needed.