Job Description

Salary

25,583 - 25,989 per annum

Contractual hours

37

Basis

Full time

Region

Warwick

Package

Full Time, Permanent

Job category/type

Customer Service, Libraries

Date posted

17/10/2025

Job reference

RA0007231



Working in Leamington & Kenilworth Library, this role is the first point of contact for all users. The post-holder will be an integral part of the team, ensuring a positive experience for customers of all ages.

You will need to have the enthusiasm to deliver outreach and promotional work, including children's activities which involve singing and telling stories. You should also be able to share enthusiasm and knowledge of books and reading with all ages

ICT plays a big role in libraries today so experience of using office packages, the internet and social media is needed to assist our customers when answering enquiries, giving hands on advice and carrying out administrative duties.

Working pattern:

Week 1: Monday LEA 9:00 - 6:00, Tuesday 9:00 - 5:30, Wednesday 9:00 - 5:30 Thursday 9:00 - 5:30, Friday LEA 9:00 - 6:00

Week 2: Tuesday 9:00 - 5:30, Wednesday 9:00 - 5:30, Thursday 9:00 - 5:30, Friday LEA 9:00 - 6:00, Saturday LEA 11:00 - 4:30

Sundays as required. Enhanced rates of pay for Sunday working, plus time of in lieu.

For further information please see the and Person Specification below:

Customer Services Assistant

Working for Warwickshire -

This is the difference you make

Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them!

At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best.

Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund'

The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.

Additional Information

Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.

The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.

For further information please contact Dee Berridge Team Manager.

deirdreberridge@warwickshire.gov.uk

Closing date:

3rd November 2025

Interview date:

Week commencing 17th November 2025

Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk and we will make every effort to meet your specific requirements.

Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce.