Job Description

Location

Cambridge, Cambridgeshire, United Kingdom

Salary

29023.00 to 29023.00 Per Annum

Apply before

Thursday, September 18, 2025


Apply
Are you interested in this role?

The role...

Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience?


Reporting to the Night Manager, you'll be a key member of the night reception team and the face of the Locke brand. It'll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave (if they can bring themselves to do that...).

What it looks like....

Creating tell-your-mates experiences for guests

Being a friendly face and go-to person for guests, contractors and visitors

Inspiring and informing guests on local attractions and goings-on

Welcoming guests when you check them in and leaving a great impression when you check them out

Managing reservations and queries online, by email, on the phone and in person with a can-do attitude

Handling out-of-hours guest queries for other edyn properties

Building relationships with guests that make them want to come back

Being an active member of the team in meetings and development sessions

Patrolling the property to make sure it's safe and secure, and dealing with any issues

Being accountable for health and safety at your property overnight

Preparing and reviewing reports in preparation for the day ahead

Cleaning areas of the property and carrying out ad hoc tasks where needed, such as moving linen

Being happy working both on your own and as part of a team

Taking payments, handling cash and reconciling the books at the end of the day

Actively looking for opportunities to grow revenue and occupancy

Identifying upselling opportunities

What you'll need...

Experience in a customer-facing role

Intuitive customer service skills

Natural influencing skills with a knack for managing expectations

Reliable decision-making

Confidence to act quickly and take smart risks based on insight

Strong grasp of spoken and written English

Impeccable attention to detail

* Confidence using IT systems and software (including Microsoft Office)