Job Description

Role: Operations & Logistics Manager

Location:

Twickenham, London

Reporting to:

Group CEO

Compensation:

36,000 per annum (starting)

Guaranteed 10% salary increases every 6 months

Structured promotions every 12-18 months

Annual performance bonuses starting at 10,000 and rising 20% per year if KPIs are met, on a yearly basics.

Guaranteed pathway to COO / C-Level role within 5-7 years (120K-150K)

Company Profile: Elite Corporation Group (ECG)

Elite Corporation Group is a rapidly growing tech, commerce, marketing, and media group on a mission to build elite digital presences for small, medium, and global brands around the world. In 2025, ECG is in its

growth era

, targeting

1.22 million in sales

across its three powerhouse agencies in 12 months.

AffordableSocials.com

- Focused on empowering SMEs with budget-friendly, high-impact digital marketing.

FIRST

- Designed for celebrity brands, influencers, and established businesses that require premium positioning.

EC Agency

- A high-stakes digital powerhouse serving global brands and high-profile clients.

Role Overview:

The

Operations & Logistics Manager

will act as the execution arm of the CEO, responsible for

turning vision into reality

. This role blends operations, logistics, office management, business development, and strategic planning into one. It is a demanding, high-responsibility position that requires extreme organisation, ambition, and commitment.

This role is not for the faint of heart. it requires a true operator, someone who thrives on long hours, intensity, and delivering results under pressure. You will be responsible for ensuring that every moving part of the company is structured, accountable, and aligned with the CEO's vision, while helping to scale ECG into a

global powerhouse

.

Core Duties & Responsibilities:

1. Client Experience & Service Delivery

Design a client onboarding process for FIRST clients (brochure, thank-you card, CEO-signed personal letter, welcome gift, and monthly reporting). Create a detailed task-tracking system for FIRST clients. Review and optimise Affordable Socials' Trello processes and website client workflows. Build an offboarding experience with client exit surveys to gather feedback and reduce churn. Design client loyalty and appreciation gifts at milestones (3, 6, 12 months; 2-5 years).

2. Operational & Office Management

Ensure all team members time-block their day by 9am; consolidate into a daily productivity report. Manage Trello boards company-wide: tasks populated, tracked, and completed with no delays. Monitor staff output to ensure alignment with salary levels, role expectations, and company growth. Oversee office logistics including supplies, water, equipment upgrades, and IT (including future laptop upgrades in Q1 2026). Be the point of contact for new office premises in Shepherd's Bush, managing budget, suppliers, and fit-out.

3. CEO Vision Execution

Act as the "execution king/queen" turning the CEO's vision into actionable plans. Provide daily operational structure reports to maximise sales, revenue, and productivity.
Work side-by-side with the CEO on strategic initiatives, planning, and future-proofing ECG.

4. Client Onboarding & Experience

Create and manage an

elite client onboarding process

for FIRST and ECG brands:

Onboarding brochure Thank you card Personal CEO-signed letter Welcome gift Monthly reporting package
Design "thank you" loyalty cards/gifts for clients at 3, 6, and 12 months, plus special treats for 2, 3, and 5-year milestones, encouraging clients to share on social media.

5. People & HR Collaboration

Work with HR to build a team of

high-performance, elite operators

. Recruit and manage "Brand Directors" to attend BNI meetings globally. Recruit, train, and manage

Brand Ambassadors

and student reps, creating commission structures, uniforms, and job opportunities for high achievers.
Drive a culture where every team member sees problems as their responsibility.

6. External & Supplier Relationships

Liaise with

printing supplier

(Kingston) for branded materials. Manage and coordinate branded merchandise for ECG, Affordable Socials, and FIRST. Maintain relationship with partners in Bangladesh for website and digital tasks, ensure tasks are updated, payments processed monthly, and overflow work assigned. Source additional international supplier for global growth support.

7. Business Development & Market Growth

Research, identify, and secure opportunities at exhibitions (Business Show 2026-2028, Tech Show, and similar).Explore partnerships and models similar to Build out a local, national, international, and global operations plan. Oversee BNI involvement, measure ROI, scale presence nationally and globally.

8. Financial & Performance Management

Collaborate with Finance to ensure all invoices are sent and paid on time. Monitor payroll, budget alignment, and ensure salaries correlate with performance outputs
Track and improve operational efficiency across all departments (Sales, Marketing, Client Delivery, Finance, HR).

9. Technology & Process Development

Learn Trello inside-out and embed it as ECG's operational backbone. Research and implement Slack, MangoApps, and intranet solutions. Document company processes on Trello, Scribe, and intranet. Submit weekly reports to the Website Team for continuous site optimisation.

10. Shift & Global Operations Planning

Design and implement

24/7 operations shift structures

: 8am-5pm 5pm-12 midnight 12 midnight-8am (or 7am-7pm / 7pm-7am model) Create budgets and capacity models to launch global operations by Q4 2025 / Q1 2026.

Essential Requirements:

Proven track record in

operations, logistics, or business management

at a senior level. Highly organised, structured, and disciplined -- thrives on systems and accountability. Ability to handle 50-60 hours per week in a

high-pressure, performance-driven environment

. Exceptional communication skills -- able to liaise with suppliers, partners, and internal teams globally. Strong project management skills with tools such as

Trello, Slack, Asana

Demonstrated ability to

execute CEO/Founder vision

into operational reality. Experience managing budgets, payroll, and financial operations. Event and exhibition planning knowledge. 3-7 years in operations, logistics, or business management. Comfortable with technology platforms (Trello, Slack, CRMs). Willingness to work

50-60 hours/week

in a demanding growth environment. Extreme organisational discipline and attention to detail. Proven ability to

execute vision and deliver results

. Excellent communication and leadership skills.

Desirable Skills:

Exposure to

global business operations

. Experience scaling businesses or managing international teams. HR recruitment and team-building experience. Understanding of branding, merchandise, and client experience strategy. Strong analytical skills to measure productivity, performance, and ROI. Experience scaling operations nationally/internationally. Exposure to exhibitions, events, or business networking. Recruitment and HR experience. Financial oversight (budgeting/payroll experience).

Perfect Candidate:

Someone who is resilient, relentless, thrives under pressure, sees problems as opportunities, and treats execution as an art form. Ambitious, highly disciplined, direct communicator, thrives in high-energy environments. Willing to work 50-60 hours per week; understands this role is a

career-defining journey

, not just a job. Expert organiser, communicator, and executor. Balances detail orientation with big-picture strategy. Wants to rise to COO/C-Level in 5-7 years and build a legacy inside ECG.

Growth & Rewards:

Guaranteed pay rises

every 6 months (10%).Annual bonus starting at 10,000, growing 20% per year (performance/KPI based). Promotion every 12-18 months into higher responsibility roles. Guaranteed C-Level position in 5-7 years (120K-150K). The opportunity to be part of building ECG into a global powerhouse.

Salary Progression & Promotion Path

:

Base Salary Increases (10% every 6 months)

:

Start - 36,000: Entry Salary After 6 months - 39,600: First 10% increase 12 months - 43,560: Salary increase + Promotion review 24 months - 52,707: Salary increase + Promotion review 36 months - 63,775: Senior leadership pathway 48 months - 77,167: Pre-COO preparation 60 months - 93,371: COO readiness Year 5-7 - 120,000-150,000: COO / C-Level role

Promotion Path:

Year 0-1:

Operations & Logistics Manager

Year 1-2:

Senior Operations Manager

Year 2-3:

Head of Operations

Year 3-4:

Operations Director

Year 4-5:

Deputy COO

Year 5-7:

COO / C-Level
Job Type: Full-time

Pay: 36,000.00-39,000.00 per year

Application question(s):

Are you located in London and willing to commute to Twickenham, West London? (Yes/No) Do you have 3-7 years' experience in operations, logistics, or business management? Please specify Have you ever worked in a high-growth or startup-style environment where systems had to be built from scratch? What project management tools (Trello, Asana, Slack, etc.) are you fluent in? Please Specify Have you designed or managed client onboarding/offboarding experiences? Have you ever been responsible for team productivity tracking or accountability systems? Do you consider yourself more of a visionary or an executor? Why? In 100 words or less, explain why you would be a strong fit for the Operations & Logistics Manager role at ECG. Are you comfortable working long hours per week in a high-pressure environment?
Work authorisation:

United Kingdom (required)
Work Location: In person