Providing exceptional customer service and styling advice whilst demonstrating strong selling techniques, to achieve sales KPIs and build a client base.
Areas of responsibility:
1. Customer Service and Sales KPI's
Hold one on one customer appointments in store and personal styling sessions
Build outfits / style the collection with clients
Oversee alteration process from start to finish
Be highly confident with one on one and personal styling appointment
Be The Fold brand ambassador and role model for the rest of the team with selling technique / upselling
Work alongside with the rest of the team to achieve and improve sales targets
2. Client base
Build a personal client base and oversee your own clientele book by managing customer relationships and report improvements on a monthly basis
Capture client's preferences to tailored follow ups and information via CRM system
Be proactive in building recognition of The Fold
Involvement in brand events
3. General store tasks
Maintain high standards on the shop floor and stockroom
Complete the opening/closing checklist at the beginning and end of each day
Have up to date brand and product knowledge to style the collection with customers
Support the VM specialist with VM moves to ensure they are aligned with new monthly drops
Process delivery and mid week top up to ensure current collection is replenished and up to date
Stock management and understanding of our processes
About You:
Have previous experience of sales in store, boutique, styling or a similar environment
Be familiar with high-end sales processes, behaviours, customers and brands
Be passionate about styling and building customer relationships
Be a committed energetic, motivated contributor to The Fold, going above and beyond the role with a proactive attitude to work as part of The Fold team
Have a basic understanding of KPIs within a retail environment
Contribute with a proactive attitude to daily tasks
Understand the importance of styling as well as the behind the scenes/administrative aspects of the role
Benefits of working with The Fold:
Closed Sundays and bank holidays
25 days holidays including bank holidays
Buy additional holidays.
Employee Assistance Programme
Uniform allowance per season
A friends and family discount policy with 50% off full retail price.
Bike to work scheme, save on the cost of bikes and equipment.
Pension scheme.
Summer Friday hour
Fully stocked snack cupboards, fruits and coffee & tea
Regular Social Events
Unfortunately due to the number of applications we receive, we are only able to respond to those that are successful to the next stage.