Job Description

Overview

Lume is looking for an experienced and passionate

Full-Time Shop Manager

to lead the day-to-day operations of our cafe. The ideal candidate will have strong coffee shop experience, excellent leadership skills, and a genuine passion for delivering outstanding customer service. This is a hands-on role suited to someone who thrives in a fast-paced cafe environment.

Key Responsibilities:

Oversee and manage the daily running of the cafe Lead, train, and supervise staff to ensure smooth operations Deliver excellent customer service and handle any customer queries or issues professionally Maintain high standards of coffee quality, food presentation, and cleanliness Ensure consistency and strong knowledge in coffee preparation Manage stock control, ordering, and supplier relationships Handle opening and closing procedures, cash handling, and tills Create and manage staff rotas and schedules Ensure all health & safety and food hygiene standards are met Support the continued growth and positive reputation of Lume

Requirements:

Minimum

3 years' experience

working in a coffee shop Previous management or supervisory experience preferred Strong knowledge of coffee and espresso-based drinks Excellent customer service and communication skills Proven leadership and people management skills Ability to multitask and work well under pressure Reliable, organised, and professional Flexible availability, including weekends

What We Offer:

Full-time, permanent position Competitive pay based on experience Friendly and supportive working environment Opportunity to grow with an independent cafe

How to Apply:

If you're passionate about coffee and leadership and feel you'd be a great fit for Lume, please apply via Indeed with your CV and a short cover note outlining your experience.

Job Type: Full-time

Pay: From 12.21 per hour

Expected hours: 40 - 45 per week

Benefits:

Discounted or free food Employee discount Store discount
Work Location: In person