Job Description

At

Two Bare Feet

, we're passionate about creating high-quality water sports gear and lifestyle products that inspire adventure and confidence. With a strong customer base and growing presence, we're looking for someone who shares our commitment to delivering exceptional service and being a key part of our customer journey.

The Role:

We are seeking a

Full-Time Customer Service Representative

to join our friendly and dedicated team. In this role, you'll be the first point of contact for our customers, providing product support, resolving queries, and helping ensure a smooth, positive experience with every interaction. You'll also support other departments where needed to help keep our operations running smoothly.

Responsibilities:

Respond to customer inquiries via email, phone in a professional, timely, and friendly manner. Provide accurate information about (but not limited to) products, sizing, orders, shipping, and returns. Handle complaints with empathy, offering solutions that reflect our brand values. Develop and maintain customer service policies, procedures, and best practices. Process returns, refunds, replacements & claims through our internal systems. Collaborate with other departments (e.g., dispatch, product development, marketing) to ensure a seamless customer experience and support business-wide goals. Support other internal teams with general tasks as required to maintain overall efficiency. Maintain accurate records and ensure all communications meet company standards following our protocol and follow up where necessary. Assist with online reviews, FAQs, and other customer-facing content.

Requirements:

Excellent written and verbal communication skills. Previous experience in a customer service or retail role is preferred. Excellent problem-solving, organisational, and communication skills. A calm and professional manner under pressure. A positive attitude, a genuine desire to help people, and a strong sense of teamwork. Ability to multi-task, stay organised, and manage time efficiently. Tech-savvy with confidence using (but not limited to) email systems, Microsoft software, and order processing platforms. Interest in water sports or the outdoor lifestyle is a bonus!

Schedule:

8-hour shift 5 Days Per Week Monday to Saturday (Alternate Saturday's) Weekend availability will be required once fully trained

What We Offer:

A supportive, collaborative and dynamic work environment. Staff discounts and access to our latest products. Casual dress code On-site parking 20 days holiday plus bank holidays A chance to be part of a growing brand with a loyal and passionate community.

How to Apply:

If you're enthusiastic, solution-oriented, and love helping people, we'd love to hear from you! Please send your CV and a brief covering letter to jobs@twobarefeet.co.uk with the subject line: Customer Service Application - [Your Name].

Job Type: Full-time

Pay: From 25,000.00 per year

Benefits:

Casual dress Employee discount Free parking On-site parking
Schedule:

Day shift Monday to Friday Weekend availability
Work Location: In person

Reference ID: Two Bare Feet - Full-Time Customer Service Representative