Job Description

Job Title:

Individual Giving Officer

Reporting To:

Individual Giving Manager

Accountable to:

Head of Fundraising

Responsible for:

Individual Giving is a vital and growing area of fundraising income for the hospice. This role supports all Individual Giving income streams, including In Memory, Regular Giving and Lottery. You will play a key part in delivering compassionate and effective supporter care, ensuring donors feel valued and appreciated. The role requires excellent communication skills, attention to detail, and strong organisational abilities to manage multiple priorities and deadlines. You will be empathetic and sensitive in your interactions, reflecting the hospice's values in all correspondence and stewardship activities.

Hours:

37.5 hours per week - it will involve some evening and weekend work

Location:

Hybrid - remote and at the hospice, Aylesford, Maidstone (minimum of 3 days per week in the office)

Salary:

31,035 per annum

Closing Date:

30th September 2025

Are you a detail orientated and compassionate highly experienced administrator looking to make a real difference in people's lives. Do you have a passion for supporter care and strong organizational skills? If so, we'd love to hear from you.

Heart of Kent Hospice is seeking an enthusiastic and committed Individual Giving Officer to support the delivery of our fundraising campaigns and ensure our donors receive the best possible experience.

As our Individual Giving Officer, you will play a vital role in the success of our fundraising efforts.

Main Responsibilities includes:

Supporter Care & Stewardship

Send timely and sensitive acknowledgements and thank-you communications to donors. To help and to support in the development of and to implement a donor recognition program, including thank-you letters and regular updates on the impact of their contributions. Work with the IG Manager and wider Fundraising team to ensure donors feel valued and appreciated, fostering long-term relationships. Provide personalised support to individual donors, addressing inquiries and providing information on giving options. Support the planning and execution of fundraising events and activities aimed at individual donors. Creation and delivery of our in-memory stewardship journey, including donors who set up tribute pages offering personalised support and updates.
Operational responsibilities

Assist in the development and execution of individual giving campaigns. Coordinate lottery draws, including communication with winners and processing prize distributions. Monitor and report on lottery performance, providing insights to improve effectiveness. Work closely with the Finance team to reconcile lottery income and ensure accurate financial reporting.
Campaign support

Support the IG Manager in the set up and operational management of face-to-face fundraising campaigns. Including invoice processing, complaint handling, site management and training for third party fundraising teams. Support with the planning and implementation of marketing campaigns across a range of channels including direct mail, email, social, display advertising and newsletters. Support post-campaign analysis to identify learnings and improvements for future activity
Compliance & Governance

Ensure compliance with relevant legislation (e.g. Charity Act 2011, GDPR, probate law). Monitor and mitigate risks, working with legal or governance leads when necessary. Support the administration of the hospice lottery, ensuring compliance with relevant regulations. Ensure all Individual Giving activities comply with Fundraising Regulator guidance and hospice policies.
Team responsibilities

Collaborate with clinical teams or service leads to gather stories and impact updates for donor communications. Understand and keep up to date on all fundraising regulations and best practices. Explore and propose opportunities for the hospice to grow its brand awareness, as well as presence in the community. Support the broader Fundraising team with input into key activities and new portfolio development such as fundraising campaigns to maximise income. Commit to our culture framework which outlines how we expect everyone at Heart of Kent Hospice individually and as a team to ensure the best possible experience for our patients, their families, our supporters and our local community.

Essential Criteria for the Role

Strong Administration skills with previous experience in a charity or not-for-profit fundraising environment

High attention to detail and accuracy

Strong organisational and time management skills with the ability to work independently and manage multiple priorities with minimal supervision.

Excellent written and verbal communication skills

Highly proficient in Microsoft Office (Excel, Word, Outlook)

You will naturally be patient, empathetic, compassionate and sensitive in your correspondence and tone when communicating with key audiences

About the Hospice

At Heart of Kent Hospice, we believe that everyone deserves compassionate, expert care when there is no cure for their illness and when they have a limited time left to live.

We are a charity and we don't charge a penny for our care. We depend on the compassion and kindness of you, the people of this community, to power our services and ensure that everyone gets the help they need.

We provide specialist care and support to adults who have a terminal illness as well as their families, friends and carers. We help people to live as fully and as well as possible for the rest of their lives and ensure that their final days are comfortable and peaceful,

wherever they choose to be. We treat every individual as the unique and special person that they are. Everything we do is tailored and personalised.

Our vision is that everyone living with a terminal illness in our community will have the best quality of life. Our purpose is to enable people with a terminal illness in our community to live with comfort, independence and dignity to the end of their lives, and to support those closest to them. All our care is underpinned by our core values of compassion, integrity, respect and teamwork. These values guide our decision-making and how we conduct ourselves in our work and every one of our colleagues plays an important part in enabling us to give our patients and their families the best possible care.

If you're passionate about our cause consider joining our team.

Benefits of Working at the Hospice

At the Hospice we offer a competitive remuneration package including contributory pension scheme with NEST or the option to continue in the NHS pension scheme specifically if you have been contributing in the NHS pension for the last year, life assurance (2 x salary), employee assistance programme, incremental increases in annual leave from 27 days or 19 shifts per annum, up to 33 days or 23 shifts per annum, a flexible/hybrid working approach (where practical and appropriate for the role - 3/5 days at the Hospice location), a warm and friendly atmosphere with a focus on your health and wellbeing. We support our colleagues and volunteers with on-going training and development, celebrating excellence and rewarding success. Full details will be provided if selected for interview.

For more information about what it's like to work with us please contact Michelle Winstone 01622 792200 ext 376. Job description and application form can be found on our 'Work with us' page on our website.

We're committed to building a diverse and inclusive workplace and are proud to be an equal opportunity employer. We value diversity in all its forms and welcome applications from people of all backgrounds, experiences, identities and disabilities.

All shortlisted applicants must complete our application form in full prior to interview.

A Standard DBS Check will be required if you are successfully appointed.

Registered Charity No 298164

Job Types: Full-time, Permanent

Pay: 31,035.00 per year

Benefits:

Canteen Company pension Health & wellbeing programme On-site parking Sick pay
Work Location: Hybrid remote in Kent ME20 7PU

Application deadline: 30/09/2025