Job Description

About the Role

(this is a hybrid role - working in Teddington and at home)

The Down's Syndrome Association (DSA) aims to create and develop the conditions that will enable people who have Down's syndrome to lead fulfilling and rewarding lives. We are seeking an organised and enthusiastic Fundraising Events Officer to join our fundraising team.

The successful candidate will manage all challenge events in the portfolio. This includes the planning, organisation, marketing, delivery, recruitment and stewardship of participants and day to day administration for all DSA events.

A minimum of 1 years Events experience is essential.

We are hoping to recruit as soon as possible.

Contact Georgina Lamond to discuss the position and to apply with a CV or apply via the Indeed website.

email: georgina.lamond@downs-syndrome.org.uk

Closing date for applications: 26/09/2025

Interview Date: Week commencing 29/09/2025

Main Responsibilities

Assist the Fundraising and Events Manager with future event plans and creating and building on our Community Fundraising offer.

Managing the Events Inbox; Replying to all enquiries coming into the inbox.

Sending out application forms via email and any other information requested by the supporter.

Input all application form information onto Saleforce, ensuring GDPR is adhered to at all times. Set reminders on all records - FR chasing, Good Luck emails, Thank You Letter reminders, etc. to keep on top of everyone's supporter journey.

Assist in the sale of items from the shop- especially Christmas cards, socks and merchandise.

Work closely with the Communications Team to develop promotional plans for each event maximising recruitment and exposure through our newsletter and social media platforms.

Provide support to your team members during particularly busy times (and vice versa) such as Down's Syndrome Awareness Week.

Attend and participate in events as required. This may involve occasional evening and weekend work, for which you will receive equal time back in lieu.

To work in conjunction with the Fundraising Team in the production of budgets and in developing and implementing the Events teams strategic plans in order to maximise income and support across our events programme.

Identify and research new opportunities to develop the events programme and maximise income as well as maintaining and extending the existing events which generate a healthy ROI.

Work with the membership officer to develop relationships with members, supporters who participate in events taking responsibility for the supporter journey; providing motivation and encouragement from start to finish to ensure they continue to support.

Evaluate the current processes and procedures with the Fundraising and Events Manager and implement improvements where necessary.

Manage the fundraising pages of the website ensuring copy is up to date and relevant and those events that require extra marketing are featured on the home page.

To undertake any other duties as required by the Fundraising Manager that fall within the grade and remit of this post.

Person specifications

Qualifications

A level or equivalent qualification.

Essential:-

At least one years' proven experience in fundraising and running challenge events.

Experience of using a CRM management system, preferably Salesforce

Experience of working in a customer facing environment

Proven ability to complete multiple tasks by managing own workload

Experience of problem solving

Ability to work collaboratively in a team

Understanding of good customer service

Excellent writing and proofreading skills

Excellent communication skills

Good organisational and administrative skills with attention to detail

Good computer skills including using main Microsoft packages (word, excel, powerpoint) as well as experience with different IT systems

A 'can do' positive and professional attitude that can flex and adapt to change and challenges

Desirable -

Sensitivity and understanding to the needs of people who have Down's syndrome

and their family members

Good presentation skills

Understanding of, or transferable skills in building relationships

Ability to analyse information and draw conclusions

Job Types: Full-time, Permanent

Pay: 30,000.00 per year

Benefits:

Company pension On-site parking Work from home
Work Location: Hybrid remote in Teddington TW11 9PS