Job Description

Grief Encounter was set up in December 2003 to ensure that bereaved children and their families receive the best possible support following the death of a parent, sibling and someone close. We deliver both local and national bereavement services. Please see our website for further information:

www.griefencounter.org.uk

Our Vision: A world where no child grieves alone.

Our Mission: To help bereaved children, young people and their families find hope and healing.

Our Values: We honour, diversity, and community. We face grief with courage and honesty. We are committed to nurturing the lives of bereaved children with care, hope and positivity.

PURPOSE

To ensure bereaved clients receive appropriate, timely support. The role requires managing a caseload of children, young people and families that require low level bereavement support work.

Tasks include reviewing referral forms, completing administrative tasks and acting as the first point of contact for referrals and enquiries from both bereaved families and third party referrers. Supporting family programmes and volunteers.

JOB SUMMARY

The Fundraising Executive, Treks and Challenges will support the delivery and growth of Grief Encounter's national and international challenge events programme. This includes recruiting and stewarding participants, managing logistics, and ensuring all events are delivered to a high standard.

A key part of the role is to help drive participant sign-ups for each challenge, ensuring that all available places are filled through proactive promotion and excellent supporter engagement.

Working as part of a dynamic fundraising team, this role is ideal for someone with experience in Treks and Challenges, events, fundraising or supporter engagement, and who is enthusiastic about helping others take on personal challenges to raise money for a meaningful cause.

MAIN DUTIES & RESPONSIBILITIES

Challenge Events Coordination

Support the delivery of a range of UK and overseas challenge events including the London Marathon, Royal Parks Half, London to Brighton Cycle, Ultra Walks and international treks. The Treks and Challenge Executive supports the delivery and growth of Grief Encounter's challenge events programme. This includes recruiting and stewarding participants, managing logistics, and ensuring all events are delivered to a high standard. A key part of the role is to help

drive participant sign-ups

for each challenge, ensuring that all available places are filled through proactive promotion and excellent supporter engagement. Working as part of a dynamic fundraising team, this role is ideal for someone with experience in Treks and Challenges, events, fundraising or supporter engagement, and who is enthusiastic about helping others take on personal challenges to raise money for a meaningful cause. Help coordinate logistics with third-party providers and internal stakeholders. Assist with registration and onboarding of participants, ensuring excellent stewardship. Prepare and distribute fundraising packs and challenge materials. Support event-day operations including attending challenge events where required. Liaise with suppliers to organise merchandise, materials, and event assets.

Fundraising Support & Stewardship

Act as a main point of contact for challenge participants, offering guidance and motivation throughout their fundraising journey. Help manage fundraising pages, track income and offer advice to maximise sponsorship. Send timely and personalised communications to participants pre- and post-event. Support the delivery of thank you processes and post-event engagement.

Administration & Data Management

Maintain accurate participant records using our CRM (E-tapestry). Track fundraising totals and report on progress against targets. Reconcile income and ensure donations are accurately processed and acknowledged. Assist with compiling data and feedback for evaluation and future planning.

Cross-Team Support

Work closely with other fundraising colleagues on integrated campaigns and initiatives. Provide ad hoc support for other income streams (e.g. community events, corporate fundraisers and Grief Encounter events such as Gala dinners if needed). Help contribute to the development of promotional materials and social content related to challenges.

CANDIDATE PROFILE

Essential Skills & Experience

Experience working in fundraising, event planning or supporter care roles. Strong administrative and organisational skills with excellent attention to detail. Confident communicator with good written and verbal skills. Ability to manage multiple projects and deadlines. Proficient with Microsoft Office, especially Excel and Word. Comfortable using CRM systems or fundraising platforms (training provided). Understanding of participant stewardship and donor engagement. Familiarity with digital fundraising platforms (e.g. JustGiving, Enthuse)

Desirable

Experience supporting or taking part in challenge events. Previous work or volunteer experience in the charity sector.

Personal Attributes

Proactive and solution-oriented, with a positive attitude. Empathetic and respectful when dealing with sensitive topics. A collaborative team player who is also comfortable working independently. Willing to travel across London and occasionally attend events outside of regular hours (TOIL will be provided).

ADDITIONAL INFORMATION

This role contributes directly to income generation and supporter engagement. Subject to pre-employment checks, including an enhanced DBS. Training and ongoing professional development will be provided.
Job Types: Full-time, Permanent

Pay: 30,000.00-32,000.00 per year

Benefits:

Additional leave Company pension Sick pay
Work Location: Hybrid remote in London NW7 4ST