Job Description

Company Overview

Sebastian's Action Trust supports families of children with life-threatening and life-limiting illnesses across Hampshire, Berkshire and the surrounding areas. We're a small charity with big ambitions. Could you be part of the next stage of our development?

We're looking for a flexible and enthusiastic individual to join our friendly Fundraising and Engagement team, helping us to attract new supporters and offer an outstanding service to our donors, volunteers and fundraisers.

As the first point of contact for supporters, you'll be a people person with excellent written and verbal communication skills and a passion for customer service. You'll be highly organised, able to juggle a range of tasks to deadline whilst maintaining accuracy and attention to detail.

This is an interesting and varied role spanning supporter stewardship, website and social media marketing, production of fundraising materials and maintenance of supporter records. It's an exciting time to join the team, as we're refreshing our website and looking to grow our profile and supporter base, so you'll have plenty to get stuck into.

This is a 12-month contract role and we need someone who can hit the ground running. So you'll have experience in a fundraising, sales or marketing role, alongside a positive, friendly and adaptable outlook.

If this sounds like you, we'd love to hear from you.

For an informal chat, please contact Jo Sumnall, Head of Fundraising and Engagement: jo@sebastiansactiontrust.org.

Summary

The Fundraising and Marketing Administrator plays a pivotal role in supporting the charity's work by helping the team to raise funds and awareness and offer excellent standards of care to supporters, fundraisers and volunteers.

Responsibilities

Create engaging and informative content for the charity's website, email newsletter and social media channels Maintain the charity's website, ensuring it is up-to-date, accurate and that donation and event forms link correctly with the CRM system Contribute to the development and launch of a refreshed website, planned for early 2026 Support the promotion of fundraising activities and events through digital campaigns, paid media, printed collateral and PR Work with the Head of Fundraising & Engagement to evaluate performance and maximise ROI on fundraising and awareness campaigns and appeals Act as the first point of contact for new and existing supporters, triaging requests, enquiries and offers of support appropriately Ensure donors are thanked in a timely and personal way, making them feel appreciated and valued. Maintain a suite of thanking letters, emails and associated collateral Maintain accurate records of supporters and their activity on the charity's CRM system Maintain the charity's fundraising resources and marketing materials, ensuring they are accurate and up-to-date, working with designers and printers as required and keeping accurate records of stock Manage the charity's collection boxes, liaising with volunteers and supporters to collect and bank funds and replenish stock Work with the Fundraising & Database Administrator to ensure that income is processed in an accurate and timely way Act as absence cover for the Fundraising and Database Administrator, dealing with any fundamental tasks or urgent requests Play a part in ensuring that fundraising activity remains compliant and follows the requirements of the Code of Fundraising Practice, GDPR and other relevant legislation and best practice
This job description summarises the main duties and accountabilities of the post and is not comprehensive: the post-holder may be required to undertake other duties of similar level and responsibility.

ESSENTIAL

Experience in a marketing, fundraising or customer service role Understanding and experience of social media marketing Excellent interpersonal and customer service skills, with a friendly and professional outlook Excellent written and verbal communication skills and a confident telephone manner Organised and able to plan and prioritise a busy workload while remaining flexible and adaptable Comfortable working independently and on own initiative, whilst being a supportive and cooperative team member Proficient in Microsoft Office
DESIRABLE

Experience of developing marketing collateral Experience of maintaining a website Experience of using a CRM system Strong copywriting skills
If you are passionate about making a difference in the lives of seriously ill children and their families, we invite you to apply for this rewarding opportunity. Join us at Sebastian's Action Trust, where your skills can help create lasting memories!

Job Type: Fixed term contract
Contract length: 12 months

Pay: 26,000.00-28,000.00 per year

Work Location: Hybrid remote in Basingstoke RG25 2BD

Application deadline: 19/09/2025
Expected start date: 17/11/2025