Job Description

Funeral Arranger/Administrator Information

Scotmid is Scotland's largest independent co-operative and has been at the heart of Scottish communities since 1859.

Our businesses include Scotmid Funerals, Fosters Funeral Directors, Scotmid Food, Semichem, Post Offices and Property Division, employing over 3000 people in Scotland, Northern Ireland and the North of England across nearly 300 retail outlets.

As a co-operative society, we are owned by our members, who each have an equal say in how we are run. We are true to our co-operative values and principles we are committed to supporting our local communities through investment in both community and co-operative initiatives. To learn more about the Society please visit www.scotmid.coop.

Scotmid Funeral Directors

As the largest Scottish funeral directors, with 39 offices across the central belt, we provide exceptional care to thousands of families every year operating under the Scotmid, Fosters, Thomas Brown, and Dundas Fyfe brands.

We're currently seeking a smart, dignified, and highly motivated individual to join our team of over 100 dedicated professionals as a Funeral Arranger/Administrator.

In this role, you'll maintain the highest level of professionalism, handle all communications with grace, and provide sensitive assistance to our clients.

Your ability to respect and respond to diverse religious and cultural expectations, along with your compassion for supporting bereaved families, will be essential.

The Role

As a Funeral Arranger with us, you'll engage with clients during incredibly emotive times, a role demanding significant skill and empathy.

Your involvement will span from the very first contact through to the funeral and beyond. This position requires not only impeccable interpersonal skills but also confidence and a solid understanding of client options.

No previous training or qualifications are required as comprehensive training will be provided. All we ask is that you bring a desire to learn and a passion for delivering outstanding client service.

We're incredibly proud of our Funeral Arrangers who serve as ambassadors within their local communities, often earning such respect that clients specifically request them by name - a testament to their dedication.

Learn more about Scotmid Funerals at

www.scotmidfunerals.coop

The Position

The successful candidate will be based at our Edinburgh office in Clermiston but must be prepared to support and cover other offices where required. Therefore, a current, full UK driving license and access to your own transport are essential.

To arrange funerals in a sensitive and dignified manner, following company guidelines. To assist in viewing the deceased during office hours and out of hours if requested. To provide a professional service to the highest standard. To maintain good public relations with all people that come into contact with the funeral home. To undertake administration duties relating to the business, knowledge of Microsoft Word, Excel and Teams would be an advantage.
Conditions of Service

The main responsibilities are:

26,832. per annum - 13.76 per hour. Travel expenses when using your own vehicle to cover other offices. A full UK driving license and own transport are essential. Full time 37.5 hours per week, Monday to Friday 9am to 5pm
(occasional overtime may be required)

Full training will be given, with an initial 8-week training course. Uniforms are supplied.
15% staff discount is available in our Food and Semichem stores, subject to conditions.

Please Note: A Disclosure Scotland basic disclosure will be required.

Funeral Arranger/Administrator

Reporting to: Funeral Manager

Job Purpose

To ensure consistent delivery of the highest levels of client service. To regularly make funeral arrangements and oversee your assigned funeral office.

Key Performance Indicators

Performance will be measured by:

Client Service (e.g. Client questionnaire ratings/client satisfaction) Community activity Growth
Key Responsibilities

Client Service Excellence

Ensure consistent delivery of the highest levels of client service Arrange funerals according to our guidelines ensuring that the full range of services and products are offered, thereby addressing the needs of the client Use available information to positively reinforce good client service, and as the basis for identifying and improving service where required Suggest refinement and improvements to your Funeral Manager
Operational Efficiency

Work closely with your Funeral Manager to ensure co-operation between all those within funerals Ensure that all identification procedures are duly adhered to and completed Identify unnecessary costs and recommend controls to your Funeral Manager Frequently communicate with colleagues, clients and others involved in delivering the funeral Ensure that society policy and procedures regarding the management and handling of cash is adhered to Fully comply with all Scotmid Internal Procedures and NAFD Code of Practice Ensure that the working practices, facility, and its equipment are maintained to the highest standards according to Health and Safety Carry out any other duties when reasonably requested to do so by your Funeral Manager including assisting with first calls as appropriate Attend training sessions as and when requested Maintain your assigned funeral office
Growth

Actively support colleagues in achieving our strategic aims Work with Funeral Directors/Conductors and your Funeral and Logistics Manager to build our reputation and participate in community involvement Proactively identify opportunities for growth Always behave as an ambassador for Scotmid Co-operative Establish and maintain your own personal reputation
Job Type: Full-time

Pay: 26,832.00 per year

Benefits:

Company pension Employee discount Free parking
Work Location: In person