Job Description

We are looking for a junior hands-on Furniture Sales Assistant to join our team. This is a London-based role - you must be based in the city and be available to regularly meet clients in person at our London Bridge show home.

Alongside your sales expertise, you will need to be comfortable with digital tools, CRMs, and online systems. This is essential to managing a fast-moving sales pipeline and delivering a seamless customer experience.

Please highlight any relevant experience you have with these tools.

This role offers a base salary + commission structure. The broad earning potential is 28,000-50,000+ OTE depending on experience and performance. Rota based weekend work will be required.

About Us

We are a small but passionate team of creatives and entrepreneurs working with Sophie Conran to design and curate beautiful products for the home. With sustainability at our core, we have built a well-established range of handmade sofas and chairs crafted entirely from natural materials. These pieces are already loved by a growing community of discerning customers who value comfort, craftsmanship, and timeless design.

Our customers are typically design-conscious individuals and families who care deeply about the quality, provenance, and longevity of the things they bring into their homes. They expect a highly personal level of service - not only guidance through the purchase itself, but also thoughtful support in making decisions about style, proportion, and how each piece will live within their homes. Building trust and rapport with this type of customer requires patience, empathy, and a genuine understanding of design.

This is a role where success comes from being detail and process oriented as a salesperson, helping clients imagine and shape their homes with our furniture as the foundation. Many of our customers return to us time and again, so the relationships you build will often grow far beyond a single purchase.

Our mission is to create collections of outstanding quality that customers will treasure for a lifetime. We operate as an online-first business, with a private London Bridge show home by appointment only. You'll work closely with our senior sales team members and support in delivering care, craftsmanship, and authenticity. There is ample opportunity for career progression

The Role

As Furniture Sales Assistant, you will:

Be based in London, meeting clients regularly at our London Bridge show home and on-site where required. Manage incoming leads, and nurturing the lead to move down the sales funnel Drive the sales pipeline end-to-end: prospecting, consultations, follow-ups, and post-sale care. Use CRM systems and digital tools to manage leads, track activity, and optimise conversion. Assist with fabrics, samples, arranging floor plans and appointment Represent our brand values of quality, design, and sustainability at all times. You'll be goal-orientated but also customer-obsessed, with a strong belief in surprising and delighting people through exceptional service.
Warm, welcoming, and driven individuals who embody adaptability, innovation, and courage will thrive in this role.

Responsibilities

Engage with customers to understand their needs and provide appropriate product recommendations. Demonstrate strong skills in effectively displaying products to attract customer interest. Utilise upselling techniques to maximise sales opportunities while ensuring customer satisfaction. Maintain an organised and tidy sales environment, ensuring all products are well presented. Exhibit excellent phone etiquette when handling customer inquiries and follow-ups. Collaborate with team members to achieve sales targets and enhance overall store performance. Manage time efficiently to balance multiple tasks while providing exceptional service. Communicate fluently in English, but other languages being an advantage.

Requirements

You must be London-based and able to travel regularly for client meetings. You must be comfortable with learning how to use digital and CRM skills, with experience in systems such as Gorgias, Freshsales, Pipedrive, or similar (Xero experience is a bonus). An interest in luxury retail, design, or high-value consumer goods preferred. Strong interest in design and furniture. Excellent communication, presentation, and relationship-building skills. Passion for design, interiors, or furniture. Able to thrive in a fast-paced, evolving environment. Organised, detail-oriented, and proactive in managing workload and performance. Strong communication skills, both verbal and written, with an emphasis on effective listening. Excellent organisational skills to maintain an efficient workflow within the sales environment. Ability to work collaboratively within a team while also being self-motivated.

Compensation

Salary

: Base salary + commission

OTE

: 28,000-45,000+ depending on experience and performance. 25% product discount.

Apply

To apply, please send your

CV and a short 1 video of yourself shot on your phone

to

nadia@sophieconran.com

. In your video, we'd love to hear about:

Why you're excited about this role and our brand. Please highlight if you have any experience with

CRM/digital tools

. What you think makes a great sales assistant
The video does not need to be professionally edited.

Only applicants who follow the application process requirements will be considered.

Job Type: Full-time

Pay: 28,000.00-45,000.00 per year

Benefits:

Casual dress Employee discount Flexitime Store discount Work from home
Application question(s):

Are you based within commuting distance to London SE1 Have you completed your 1 minute video and emailed it to nadia@sophieconran.com as part of the application process - please note we will not need this to be professionally edited and only applicants who submit this will be considered.
Work Location: Hybrid remote in London SE1 9DX