Job Description

CityDays are a leading provider of treasure hunt-style immersive experiences that transform cities into puzzle-filled urban adventures. Experiences include: classic treasure hunts, mystery picnics and IP-led experiences like our latest release; Race Across the World: The Experience in London & Manchester.

IMPORTANT - Applicants must provide a cover letter to be considered.

We are looking for a Game Operations Manager that has a passion for slick processes, an eye for detail and efficiency. Our games run 7 days a week and almost 365 days a year and rely on a number of partner business for slick operation.

You'll manage a number of our games to ensure smooth operation, that venues are well stocked, identify any potential issues and improve processes to help CityDays provide a smooth experience for all involved. There will be regular visits to monitor current experiences across a range of different cities.

As new projects unfold you'll be there to project manage and ensure everything is inline operationally for a smooth roll-out.

We're looking for new team member that is; full of energy, able to showcase excellence in their field and has desire to improve processes to help things run smoothly. There is scope for the right candidate to help expand the team further, develop new processes and shape this area of the business.

The Role:

Maintain all operational aspects for current CityDays experiences Regularly contact and maintain relationships with current partner venues to ensure they have everything they need Make regular visits to our experiences to check on status, any problem areas and drop in on venues. Help forge new relationships with partner business on new experiences Strong administration skills and comfortable making/receiving phone calls. Process driven, optimising recurring tasks and identifying areas of inefficiency. Good at making data driven decisions Exceptional verbal and interpersonal skills when dealing with members, suppliers, and clients, always working in a calm, friendly and professional manner. A willingness to do what it takes to get the job done, acting with tact and diplomacy, and demonstrating excellent problem-solving skills.

Who are you:

A start-up mentality - not afraid to test out innovative ideas and roll up your sleeves to get stuff done. Comfortable working in a small team, with stakeholders and partner business. Experience working remote, independently and with a team across time zones. Min 3 years operations experience. Demonstrating expertise in your area. Excellent time management skills with experience delivering high quality reports on time. Proven creativity and vision in the development of your profession. High proficiency in Excel/spreadsheets. Project management experience Desirable:Partnership development experience - to help build partners with venues for future CityDays experiences Desirable:Passion to evolve to a leadership position and build a team.
Full time working hours are 37.5 per week - 9am to 5mpm - Monday to Friday.

Holidays: You'll start on 22 holidays plus bank holidays which will increase each year up to 27 days of annual leave.

IMPORTANT - Applicants must provide a cover letter to be considered.

Job Type: Full-time

Pay: 28,000.00-32,000.00 per year

Benefits:

Company pension Employee discount Work from home
Work Location: Remote

Application deadline: 24/07/2025
Reference ID: citydays-gom