Job Description

We are seeking an enthusiastic and knowledgeable Garden Centre Assistant with a strong background in horticulture and retail merchandising to join our team. The ideal candidate will have hands-on experience with plant care, customer service, and product presentation. You'll play a key role in maintaining the visual appeal of the garden centre, supporting plant health, and delivering exceptional service to our customers.

Key Responsibilities:

Horticulture & Plant Care:

Maintain the health, appearance, and inventory of plants through watering, pruning, feeding, pest control, and general care

Identify common plant diseases and pests, and take appropriate action as needed

Advise customers on plant selection, care instructions, and gardening techniques

Receive and unpack plant deliveries; check quality and report any issues

Merchandising & Retail Operations:

Create visually appealing displays to showcase seasonal products, promotions, and plant collections

Rotate stock and maintain full, well-organised, and clean shelves and displays

Assist with pricing, tagging, and signage for plants and related products

Work with the manager to plan and implement merchandising strategies

Support inventory counts and restocking processes

Customer Service:

Provide knowledgeable, friendly, and professional service to customers

Help customers with purchases, loading, and carry-outs as needed

Handle customer inquiries and complaints efficiently and courteously

Maintain a welcoming, tidy, and safe environment in all areas of the garden centre

Serve customers using the tills

Qualifications and Experience:

1-2 years experience working in a garden centre, nursery, or horticultural retail environment preferred but not essential

Solid understanding of plants, plant care, and garden products

Experience in visual merchandising or retail display preferred

Excellent communication and customer service skills

Ability to lift heavy items and work on your feet for extended periods

Flexibility to work weekends, holidays, and peak seasonal periods

Preferred Skills:

Horticulture qualification (e.g., RHS, HNC, or similar) is a plus

Forklift or pallet truck experience an advantage

Basic knowledge of POS systems and inventory software

What We Offer:

Competitive pay based on experience

Staff discount on most products

Free and discounted food

Training and development opportunities

A friendly and supportive working environment

Opportunity to work in a beautiful, plant-rich setting

Job Types: Part-time, Permanent

Pay: From 12.50 per hour

Expected hours: 24 - 32 per week

Benefits:

Company pension Employee discount On-site parking Store discount
Work Location: In person