Job Description

Role Overview:

This role will lead and support heating-related projects across our housing association contracts and our private customer database. The role involves hands-on operational tasks including servicing and response maintenance of the heating systems as well as providing support to other engineers, conducting post-inspections and ensuring all works meet regulatory and quality standards.

Reports to:

Contracts Manager

Direct Reports:

N/A

Working Hours:

Monday - Friday

7.30am - 5.00pm

Flexibility is required

Participation in an on-call rota

Benefits:

Competitive salary

Pension

Life Assurance (terms apply)

Health Cash Plan Membership

Roles & Responsibilities:

Provide advice and guidance to engineers

Complete compliance checks

Resolve complaints and issues with tenants as they arise

Carry out technical inspections

Complete quality control checks

Complete response/servicing jobs when issued

Attend ongoing problem dwellings to resolve issues as quickly as possible

Build and maintain relationships with the client on site

Any other duties deemed necessary by management

Personal Specification:

Essential Criteria:

Must be Gas Qualified

Must be a fully qualified or time served plumber

Minimum of 2 years' Experience working in heating response maintenance

Desirable Criteria:

Experience in a supervisory role

Personal Characteristics:

Be self-motivated and driven

Ability to work as part of a team

Strong communication skills

Ability to work under pressure and to strict deadlines

Ability to use own initiative

High level of attention to detail

Highly conscientious, reliable and punctual

The H&A Group are an equal opportunities employer

Job Types: Full-time, Permanent

Pay: 34,000.00-37,000.00 per year

Benefits:

Company pension Health & wellbeing programme Life insurance
Schedule:

Day shift Monday to Friday
Work Location: On the road

Application deadline: 13/07/2025
Reference ID: CS/B/07/25