Job Description

Overview

We are seeking an enthusiastic and compassionate Gateway Assessment Officer to join our committed team. The successful candidate will bring expertise in being the single point of contact in an organisation accessed by people with multiple and complex presentations, and a strong commitment to supporting those facing financial hardship or insecure living conditions. In this role, you will work directly with clients to deliver accredited advice and practical guidance, helping them navigate complex systems and secure the support they need. You will also collaborate with colleagues across the organisation to ensure a holistic and integrated service that puts community needs first.

Responsibilities/Duties

Work in line with the purpose, vision, mission, and values of the LIC.

Deliver high-quality assessments by phone and online making dynamic triage decisions for all referrals and enquiries to the service. Including the response line.

Provide the first point of contact advice and support, identifying client needs and priority cases to ensure a timely and appropriate intervention.

Support with the processing grant applications.

Ensure safeguarding measures for vulnerable adults and children, as well as the health and safety of staff, volunteers, and clients, are followed in line with established processes.

Act as the gateway for clients, facilitating engagement to internal services and external professionals, referring to mental health and social care, and other services as appropriate.

Support and work collaboratively with staff and?volunteers to offer high-quality equitable advice and support to clients, professionals, and visitors.

Work collaboratively with the Information and Advice Service, Community Development and Culture teams, along with external partners and organizations.

Work within LIC Policies and Procedures, incorporating confidentiality, data protection, equality, and diversity in all areas of work.

Participate in meetings and commit to personal learning and professional development.

Follow any other reasonable management instructions.

To apply, upload your CV and cover letter to this portal-

https://londonirishcentre.peoplehr.net/Pages/JobBoard/Opening.aspx?v=494edd6b-6d71-49dd-8f4d-3f88ffc86976

The deadline for applications is 9.00am on Monday 29th September 2025.

Applications will be reviewed on a rolling basis, and we will be actively interviewing. We reserve the right to close applications before this date.

This job description is a guide to the nature of the work required of the Gateway Assessment Officer. It is not wholly comprehensive or restrictive and may be reviewed as required.

Job Types: Full-time, Permanent

Pay: 27,000.00-33,000.00 per year

Benefits:

Company pension Cycle to work scheme Employee discount
Application question(s):

This is a hybrid role. Are you able to commute to Camden NW1 at least 3-4 times per week?
Work authorisation:

United Kingdom (required)
Work Location: Hybrid remote in London NW1 9XB