Job Description

OPERATIONS

Operations is a dynamic, multi-faceted division that partners with all parts of the firm to provide banking, securities, and asset management services to clients around the world. In addition, Operations provides essential risk management and controls to preserve and enhance the firm's assets and its reputation. For every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow.

YOUR IMPACT

The primary responsibility of GBM Client Services is to offer support for our clients and strategically partner with them to enhance overall operational service levels. The team acts in partnership with a wide variety of groups across the firm globally, with daily interaction across FICC and Equity Sales teams and Operations teams including Client Onboarding, Trade Management, Asset Servicing, Margin, Settlements, Regulatory etc. This role will also drive client service enhancement initiatives working closely with Engineering, Operations, Legal, Credit Risk, Compliance, and Business Leadership.

OUR IMPACT

The GBM Client Services team serves as a single point of contact for clients of the firm. The team oversees the strategy and execution of our front to back client experience from pre-trade to post-trade engagement to day-to-day issue resolution. We partner with our clients and internal teams to deliver outstanding operational service.

JOB SUMMARY AND RESPONSIBILITIES

Develop and grow Prime client relationships. Understand the intricacies of the Prime business and deliver "OneGS" Work in partnership with clients on their strategic goals, which may include streamlining their processes and interactions with GS to find STP solutions. Managing client feedback across Prime and the wider franchise Organize and run client meetings and events. Build, maintain and enhance client relationships with new and existing clients. Provide clients with a single point of contact for a wide range of operational issues and account management queries, including addressing execution and position breaks. Compile and analyze metrics to assess client efficiency and experience. Leverage metrics to identify optimal operational channels, driving improvement in client processes and experience. Educate clients on enhancements to the GS offering and within the regulatory and vendor landscape. Leverage your functional knowledge of financial service products and process lifecycle to enhance client experience. Liaise with Operations teams across the F2B on a global basis. Interact with the Business, Sales, Legal and Compliance teams to ensure that commercial opportunities can be facilitated under controlled conditions. Work independently at times or with team members and management on strategic projects and process improvement initiatives to improve client service delivery. Manage people, their feedback and career progress.

PREFERRED QUALIFICATIONS AND COMPETENCIES

Preferably has a Business Management degree with 8+ years of experience. Ideal candidate will have worked in a client facing position previously or have worked in a trade / post trade environment and have a demonstrated client service skillset. Drive and Motivation - Successfully handles multiple tasks, takes initiative to improve his/her own performance, works intensely towards extremely challenging goals and persists in the face of obstacles or setbacks. Client Focus - Effectively handles difficult requests, builds trusting, long-term relationships with clients and manages client/business expectations as well as being able to view problems through the eyes of the client. Communication Skills - Communicates what is relevant and important in a clear and concise manner and shares information/new ideas with others. Business Focus - Understanding of asset manager and hedge fund structures and operational workflows. Teamwork - Strong team player, collaborates with others within and across teams, encourages other team members to participate and contribute and acknowledges the contributions of others. Judgment and Problem solving - Thinks ahead, anticipates questions, finds alternative solutions, and identifies clear objectives. Sees the big picture and effectively analyses complex issues. Creativity & Innovation - Looks for new ways to improve current processes and develop creative solutions that are grounded and have practical value. Influencing Outcomes & leadership/people mgmt skills - Presents sound, persuasive rationale for ideas or opinions. Takes a position on issues and influences others' opinions and presents persuasive recommendations.

ABOUT GOLDMAN SACHS




At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.




We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. about our culture, benefits, and people at GS.com/careers.




We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. : https://www.goldmansachs.com/careers/footer/disability-statement.html




The Goldman Sachs Group, Inc., 2023. All rights reserved.
Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.

We Offer Best-In-Class Benefits

Healthcare & Medical Insurance
We offer a wide range of health and welfare programs that vary depending on office location. These generally include medical, dental, short-term disability, long-term disability, life, accidental death, labor accident and business travel accident insurance.


Holiday & Vacation Policies
We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.


Financial Wellness & Retirement
We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities.


Health Services
We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.


Fitness
To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).


Child Care & Family Care
We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.


Benefits at Goldman Sachs
Read more about the full suite of class-leading benefits our firm has to offer.



Opportunity Overview
CORPORATE TITLE
Associate
OFFICE LOCATION(S)
London
JOB FUNCTION
Client Relationship Management
DIVISION
Global Banking & Markets