Job Description

Job Summary:

This role is primarily focused on managing the information desk, serving as the first point of contact for tenants, and the public. The successful candidate will be responsible for providing excellent customer service, handling enquiries, and undertaking various administrative tasks to ensure the smooth and efficient operation of the site, contributing to a positive and professional environment.

Operational Support:

Reporting to:

Operations Coordinator and Deputy Manager

Background or experience in an administration and/or customer service department.

Key Responsibilities:

Diligently execute all reasonable requests and instructions from the client. Proactively identify and report site faults, potential hazards, and maintenance requirements. Conduct regular meter readings, log data accurately, and communicate relevant information to tenants and utility account administration. Key member during site evacuations and emergency procedures. Support the coordination and execution of on-site events.

Customer and Tenant Services:

Manage the information desk, including handling telephone enquiries, responding to emails, and maintaining stock of leaflets and maps. Management of 2 email addresses and use of site diaries Provide tourism and local area information and shopping mall information to the public. Distribute memos and general information to tenants in a timely manner. Liaise with retail tenants weekly to gather information on promotional offers for dissemination across various media platforms.

Administrative and Commercial Duties:

Perform general administrative tasks to support site operations. Contribute to rates mitigation strategies and processes. Assist with the management of commercial bookings for site facilities. Support unit viewings for prospective tenants. Schedule content for the centre website, including job updates. Compile and submit various weekly and monthly reports to deadlines
If you possess the necessary skills and are eager to contribute to a dynamic team environment, we encourage you to apply for this exciting opportunity as a General Administrator.

Job Types: Full-time, Permanent

Pay: 12.60 per hour

Schedule:

Day shift Monday to Friday Weekend availability
Ability to commute/relocate:

Southampton: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (preferred)
Experience:

Customer service: 1 year (required) Administrative : 1 year (required)
Language:

English (preferred)
Work Location: In person

Application deadline: 30/06/2025