Job Description

Company Information and Introduction:

Are you an outgoing and enthusiastic individual who is looking for a new challenge within retail and customer services?


We're currently looking for a General Assistant who will be working in various departments, so no 2 days will be the same! Not only will you be working in our Seasonal Department, restocking and merchandising our stock to an impeccable standard, you will also be required to provide excellent customer service behind our Customer Service Desk.


If you value providing great customer service and retail standards, then please don't hesitate to apply to join our friendly team in our thriving garden centre!

Our Benefits!

Free onsite parking Long service benefits 15% Staff discount across all our garden centres (Increase to 20% after 5 years of service) Opportunities for growth and development within the business Pension plan Holiday entitlement of 29 days, including bank holidays

Longacres Garden Centre aims to be the destination of choice for garden enthusiasts, offering exceptional service and high-quality products at competitive prices. Established in 1979 as a family-run business, Longacres has grown to include six stores across the South East of England, employing over 700 staff in 2025. As a growing company, we provide ample opportunities for personal development and learning within a supportive, inclusive, and friendly team environment! We are deeply committed to our loyal customers, delivering top-notch products and service while maintaining affordability. Guided by our core values - trust and integrity, family, teamwork, accountability, and retail excellence - we strive to continuously enhance the customer experience and foster lasting relationships.

Key Responsibilities and Duties:

Operating and covering tills, training will be given Filling in delivery paperwork for in store and internet orders Processing cash, card, and account refunds Contact and liaise with customers via phone call Resolving any general store enquiries Stock replenishment Manage and resolve or escalate any problems in a timely manner Merchandise products on the shop floor General housekeeping of the shop floor departments Ensuring that all the products are correctly priced, clearly marked and displayed safely Assisting in other parts of the business as required

Key Skills and Competencies:

Positive can-do attitude Able to work as part of a team and on your own initiative The ability to make our customers feel valued Excellent customer service skills You are willing to develop and learn * Previous experience in a retail or customer service environment