Job Description

Please apply here: https://www.jobs.cam.ac.uk/job/51303/

The Role

The role holder will manage the day-to-day operation of Madingley Hall and its 'hotel' services. They will ensure that all clients are met with the highest standards of service and product within the budgets provided.

The Deputy General Manager role will be responsible for all operational matters, anticipating and resolving issues in co-operation with colleagues relating to Hall Operations. They will take on management responsibility including participating in recruitment (with support from internal HR department), training, staffing and organisational decisions, purchasing, financial control and budgeting, and compliance with Departmental and University policies and with all legal requirements.

The role-holder will ensure that budgets are effectively monitored, reporting potential issues to the General Manager and pro-actively minimising the adverse effects of unexpected issues or incidents.

The role-holder will be responsible in all staff-related activity, including scheduling, recruitment and induction of new staff, probation, appraisals, training and development. They will be directly responsible for line-management of the Head Chef, Food and Beverage Manager, Gust Services Manager, Housekeeper Manager and supervise six supervisors from 4 departments, conference administrator and several zero hours staff from the hall operations department and drivers and will perform all line-management duties for these roles, including appraisal and disciplinary matters.

The role-holder is expected to communicate current best-practice standards to all operational staff, ensuring that customer service delivery standards are kept high and that this is reinforced in all activities. They will at times be required to deal with the public and will be expected to maintain a professional and approachable demeanour in all circumstances.

Person Specification

Experience

Extensive and recently relevant experience in a supervisor/management position in a similar hospitality/hotel/conference centre environment. Customer-facing experience in a service industry. Experience within a busy staff environment including handling shift patterns, and effectively dealing with resulting HR requirements. Purchasing and procurement in hospitality environment.

Skills

Understanding of hospitality industry including food and beverage service, reception, housekeeping, events, and duty management. Awareness of current marketing and strategy trends in hospitality or leisure retail industry. Demonstrable competence in use of standard computer software including MS Office and other hotel/bespoke software package. High standards of customer service Good numeracy/budgetary skills Good analytical and problem-solving skills Demonstrable knowledge of Health and Safety requirements, including hygiene and food preparation standards Demonstrable ability to lead and work as part of a diverse team High standards of service and leadership Effective communication (oral and written) skills Excellent organisational skills, being able prioritise own work and that of others in the team

Qualifications

Diploma, degree or other professional qualification in hospitality or related field BIIAB personal licence or the ability to qualify for one NEBOSH - Desirable First Aid at Work (or willing to train)

Additional Requirements

Ability to work under pressure and to tight deadlines Ability to handle difficult situations calmly and effectively Accepting of shift and weekend working as a regular pattern

Please apply here: https://www.jobs.cam.ac.uk/job/51303/

Job Types: Full-time, Permanent

Pay: 41,671.00-55,755.00 per year

Benefits:

Bereavement leave Childcare Company pension Cycle to work scheme Discounted or free food Enhanced maternity leave Free parking On-site parking Sick pay
Schedule:

Day shift Holidays Monday to Friday Night shift Overtime Weekend availability
Work Location: In person

Application deadline: 25/05/2025
Reference ID: EA45957