Job Description

The role

Responsible for directing the delivery of an effective and compliant Property Management based facilities management service through in-house staff, suppliers, and consultants, across hard and soft services, within a single complex and iconic building.

Responsibilities

Prepare, monitor, and reconcile service charge budgets
Check and approve expenditure and reporting against service charge budgets. Check and approve all expenditure
Provide best in class customer experience service to internal and external customer base
Maintain regular and effective communication with clients and stakeholders
Line management of Technical Services Manager, Operations Manager and Assistant Building Manager. Ensure all people-related policies and procedures are followed with actively managed objective setting and development plans in place
Maintain regular and effective communication with internal colleagues in Property Management, support functions, and the wider Real Estate business
Prepare accurate and comprehensive management reports and attend regular management meetings with the client, Senior Facilities Manager, and colleagues in Property Management
Monitor and manage works conducted/service provided by suppliers mitigating all risks to various stakeholders
Develop and deliver first class occupier engagement and events programme for the property. Anticipate occupier needs
Audit and inspect supplier delivery, document, and report to BNPPRE and stakeholders
Measure and report supplier performance against agreed KPI/SLAs to BNPPRE and stakeholders
Manage suppliers to ensure effective, safe, and compliant delivery of all M&E related services, including life safety systems, vertical transportation equipment, and public health systems
Work collaboratively with a range of specialist consultants to deliver agreed outcomes
Procure goods and services, following procedures and policies
Develop, agree, and manage lifecycle replacement programmes and planned projects. Work closely with Technical Services Manager to actively monitor plant performance and identify ways to extend MEP/fabric lifecycle. Monitor and support professional teams undertaking client funded capex works
ESG - experience in driving delivery of initiatives always, meet client expectations and BNPPRE deliverables
Ensure compliance with all current statutory legislation in respect of health and safety and the environment
Manage local environmental activities to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with Sustainability Manager
Ensure compliance with all internal procedures and policies - e.g. Procurement, Finance, Compliance, HR
Ensure security and emergency procedures are robust, always adhered to, taking an active role in the event of emergency situations
Undertake ambassadorial activities and cross selling for BNPPRE
Take part in cross Property Management activities

Person specification

Qualifications/Key Skills

Degree or equivalent
Membership or Associate Membership of IWFM or RICS
National General Certificate in Occupational Safety and Health - accredited by NEBOSH

EXPERIENCE

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5 years plus previous experience in a similar role within managing agent environment
Strength in understanding of commercial leases and the landlord and tenant relationship
Exceptional understanding of service charge budgets and accounting principles
Proven record in sustainability and ESG related targets
Experience in utilising internal support functions and cross selling of services where applicable
5 Years plus management of in-house and supplier staff
Experience in people management including periodic performance reviews
5 years plus management of supplier relationships
Excellent health and safety and environmental knowledge
Experience in managing utilities reporting and optimisation and/or carbon reduction or net zero requirements
Good mechanical and electrical services knowledge and understanding
Excellent English language skills - both written and spoken
IT literate - MS Office at intermediate level and other relevant software (e.g. Vantify, Proactis, In Line, Tramps) at a level to undertake the role satisfactorily
Experience of managing multi-site environments
Experience of managing a major or trophy asset environment more than 200,000 square feet and/or service charge budgets more than 6m

We are proud to offer award-winning benefits to support and reward our employees:

Health & Leisure:

Private medical cover, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work

Financial:

Pension, life assurance at 8 x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme - you will be eligible to participate in the Company's Bonus Scheme, share incentive plan, financial and mortgage advice

BNP Paribas Real Estate is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.


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