Job Description

About us

Play. Socialise. Celebrate. Together at Innoflate.

That's our key strapline with Innoflate, the next generation of giant inflatable parks. We're an entertainment and leisure attraction like no other, that is fun and enjoyable. We create lasting memories for everyone - from children and household families to birthday parties and even corporate team-building events.

With 5 sites across Scotland and 1 in Wales.

Purpose:

To manage the operation of our Innoflate adventure park - Innoflate Aberdeen. You will play a pivotal role in ensuring that your site maintains the highest standards of safety, customer service and operational excellence while promoting a fun environment for our visitors. The role requires strong leadership skills as you will manage the team during each shift and ensure all time specific tasks are completed as required. You will be financially focused and will play a leading role in ensuring all financial targets are met.

Key Responsibilities

Inflatable Park

Oversee the day-to-day operations at your location. Responsibility and participation for ensuring the on site Duty Manager's complete health and safety checks both daily and weekly and signing in the appropriate schedule. Responsibility and participation for ensuring the onsite Duty Manager's complete the daily and weekly cleaning of the inflatable park to ensure it always meets the required standard. Report and escalate as appropriate, any health and safety issues with the inflatable park as soon as you become aware of them to the SLT and ensure repairs are scheduled as soon as possible. To ensure the inflatable park is always marshalled with the appropriate number of marshals.

Cafe Service

To ensure delivery of full cafe service during service times in a professional and pleasant manner always ensuring excellent client service. To ensure the team provide food and beverages services on time to cafe area and party room, cleaning and replenishing as appropriate. To ensure duties and daily plans are completed as directed and stated on the Rota. To ensure all catering areas are left clean and tidy as is always reasonably practicable and signing relevant duties off on appropriate cleaning schedules. Ensure all areas of the Food Safety operation are carried out as per the working manual and sign off any documents weekly. To assist in the cafe in the operation of the till and serving customers as appropriate. To adhere to company training programs and all related documents and ensure all team members are fully trained. To ensure stock and stock levels are well maintained and to undertake the weekly ordering of F+B. To take all possible steps to always deliver first class client service and in all circumstances. To ensure that all food and beverages are served on time. To ensure the team maintain a happy and helpful manner and attitude throughout working hours. To ensure the smooth operation of parties within the venue always maintaining a high level of customer satisfaction.

Reception

To ensure the booking diary is always managed ensuring park usage levels are monitored and not exceeded. Liaise with SLT with any operational challenges or changes that are required to ensure the smooth operation of the Venue. Ensure that all team members are fully trained in Reception Brand Standards before being allowed on shift alone.

Health and Safety

Responsibility for the daily Health and Safety checks for the Venue signing in the appropriate schedule. Ensure all health and safety training is conducted and renewed as appropriate. Ensure on site employees do not allow visitors to enter until waivers have been signed. Ensure on site Duty Managers complete weekly tests of the Fire Alarm system and report any issues to a director. To carry out duties in accordance with all Health and Safety regulations and company best practice. To ensure all Food Safety requirements are completed as per the Cook Safe manual. To immediately inform the SLT of any accidents or incidents relating to the safety and welfare of all users and assist in the completion of the accident book or RIDDOR when required.

Human Resources

Support and participate with on site Duty Managers as appropriate with hiring new employees and their induction. Promote a positive and supportive work environment that encourages teamwork and excellent customer service. Ensure all Brand Standard training is completed for each member of the team within the first month of employment. Ensure each team member has a full uniform and uniform standards are met consistently. To host a team meeting one per month with a focus on Financial Performance, Customer Service, Health and Safety and Monthly Training topic. Create a training plan with each member of the senior team to develop their skills and knowledge. Ensure on site Duty Managers pass all new starter information to the payroll team within the defined timeline. Support the on site Duty Managers to ensure the Rota is always covered as per the agreed ratios and step into support whenever required. Work in conjunction with our HR department as appropriate.

Finance

Ensure that payroll information is provided to the payroll team within the defined timeline. Ensure that all invoices are forwarded to accounts team within the defined timeline. Review monthly performance in revenue and costs and report to the SLT at the monthly management meeting. Identify any potential opportunities for financial growth and implement strategies to maximise profitability as appropriate. To ensure all costs are kept in line with company forecast. Ensuring payroll stays within or below the forecasted percentage. To support the revenue generation within the Venue in each department in line with company forecast. Ensure that targets are communicated to the full team daily and monthly at team meetings. Responsible for cash management ensuring change is at the correct level and ordering as required. Ensure cash banking is completed as per finance schedule. To ensure petty cash is managed and kept to a minimum in line with finance policy.

General:

To ensure that all Brand Standards are always maintained through each department. To manage and lead the development of the Venue. Communicating with SLT any operational changes that may be required to advance the business. To ensure visitor satisfaction always remains high. This will be monitored through feedback. Support in the running of the Facebook page - answering queries and posting as required. Be aware of diary bookings and manage the online diary. Monitor and manage the venue email account ensuring all emails are answered on the day they are received. Manage any customer complaints which are received ensuring they are resolved with 24 hours of being received. To ensure that any other stock is maintained and kept at agreed levels and ordered as required. To liaise with external partners both locally and nationally to grow awareness of the Innoflate Brand.
Job Types: Full-time, Permanent

Pay: 28,000.00-32,000.00 per year

Benefits:

Discounted or free food Employee discount Free parking On-site parking
Experience:

Management: 3 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person