Job Description

Job Ref:

GLE2965

Branch:

The Gleneagles Hotel

Location:

The Gleneagles Hotel, Auchterarder

Contract type:

Permanent

Hours:

Full Time

Posted date:

06/11/2025

Closing date:

08/12/2025

COME AND JOIN US . . .

We are currently seeking an inspiring, forward-thinking and thoughtful leader to take on the role of

General Manager

, someone who understands not only what defines excellence in luxury hospitality, but also what makes Gleneagles truly unique. Rooted in over a century of heritage and set against the iconic backdrop of the Scottish countryside, this is a rare opportunity to lead with purpose, shaping the future while honouring the past. With the autonomy to drive meaningful change, elevate internal standards and inspire consistency, you'll ensure that every experience we create, for our guests, our members, and our people, is crafted with care, delivered with flair, and nothing short of extraordinary.



At Gleneagles we're united in our values, no matter where we work; we demonstrate a true sense of pride in our work, we operate collaboratively as one team, we're warm and thoughtful in our make-up, and our spirit of adventure ensures our product and concepts remain fresh and relevant.

ABOUT GLENEAGLES

One of the world's most iconic luxury hotels and sporting estates, Gleneagles has been making memories for a century. Crowned 'Employer of the Year' at the 2024 Cateys and Number One Resort in the UK Ireland by readers of the Travel + Leisure for their 2025 World's Best Awards, everything we do is about surpassing expectations and creating unrivalled adventures for our guests.

WORKING AT GLENEAGLES

We're devoted to making our people feel as valued as our guests. In this way, we strive to support the whole 'you' - not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here to develop a career, some work full-time, while others have a part-time schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours you'd prefer to work, we're open to flexible working requests and offer hours, shift patterns and contract types to suit everyone.



Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).


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Here's a bit more detail on what we see you doing in this role:

As the driving force behind our hotel operation, you'll embody the Gleneagles spirit, serving as both a strategic leader and a passionate brand ambassador. With an unwavering focus on service excellence and people development, you'll provide clear direction and visionary leadership across all departments You'll ensure seamless collaboration between each of your teams, expertly communicating to create the ultimate experience for our guests at every stage of their journey, from first impression to fond farewell Commercially astute, results-driven, and adept in running a profitable hotel you'll hold full accountability for the hotel's financial performance, expertly managing revenue, profitability, and operational efficiency from end to end With an eye for detail and a deep respect for our heritage, you'll oversee capital projects and product enhancements with care and clarity, always safeguarding the elegance, quality, and integrity of the estate You'll consistently see our service through our guests 'eyes; anticipating needs, elevating touchpoints, and ensuring every visit to Gleneagles is not just memorable, but exceptional A skilled communicator and thoughtful mentor, you'll support and coach our departmental leader, bringing our values to life through everyday action and inspiring others to deliver their very best Setting the tone and leading by example, you'll nurture a team culture where your team feel valued and convey this warmth and thoughtfulness to others through the delivery of exceptional service that feels distinctly Gleneagles Insightful and data-led, you'll disseminate key feedback from our guests, translating this into meaningful action, celebrating successes while driving a continuous improvement mindset with your team You understand that timely, gracious service recovery and complaint handling are not just operational necessities but powerful opportunities to demonstrate our values in action. With empathy, calm assurance, and a solutions-focused mindset, you ensure that every guest concern is met with genuine care, swift resolution, and a commitment to restoring trust Consistently assessing each department's current ways of working, driving change, process improvement and innovation, increasing productivity, and embedding service excellence at every touch point across the guest journey, ensuring each one continues to evolve and elevate its practice You'll use rigorous logic to consistently assess and refine our operational practices; probing for answers, seeing hidden problems, analysing situations, looking beyond the obvious, making good decisions based on a mixture of analysis, wisdom, and experience Working seamlessly with our operational leaders on a day-to-day basis, you'll role model the impact of a collaborative and joined-up way of working to both our people and our guests Your presence will be felt and welcomed, you'll build connections and be recognisable, engaging with our guests, members, and owners in a way that is responsive, thoughtful, and genuine. Actively displaying strategic oversight with meaningful on-the-floor leadership, striking a balance of working 'on' and 'in' the business
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The kind of person we're looking for:

You're a seasoned and highly respected General Manager with an incredible track record in luxury hospitality. With a deep understanding of what excellence truly looks like, you lead with purpose and intent, elevating service standards, inspiring teams, and embedding consistency at every touchpoint Calm, composed and approachable, your attitude and demeanour are always consistent and on point. Whether resolving a recurring challenge or addressing something for the first time, you treat every interaction as a moment to shine, ensuring each guest and colleague feels genuinely seen and heard You're driven by a deep-rooted desire to support and uplift others. With no room for ego, you lead with humility, integrity and a generous spirit A progressive thinker and highly curious by nature, you combine ambition with accountability, balancing bold ideas with operational precision and commercial savvy. You strive not just for momentum, but for meaningful and lasting impact You thrive in a fast-paced environment where things move and flex, which calls for agility, creativity, and a hands-on, can-do mindset Trust is your foundation. Internally, you foster strong relationships by listening, understanding, and always delivering on your promises. Externally, you nurture enduring partnerships built on warmth, sincerity, and a sharp eye on the needs and strategic goals of the business With an instinct for what's next, you stay ahead of the industry curve. Tuned into the latest trends, both locally and globally, when you don't have the answer, you know where to look and who to ask! You understand that communication is everything, and you realise the power of information; clear, thoughtful, and timely, your words carry weight, inspire action, and unite teams. Collaboration isn't a concept to you; it's a habit that comes naturally. You know that being part of a team that works hard, supports each other and above all has fun along the way are essential ingredients to a high-performing environment, with the best results coming from collective brilliance Passionate about building exceptional teams, recognising the value of honest feedback and meaningful conversation; you encourage open dialogue, offer candid feedback, and ensure that everyone operates at their best Humble and open-minded, you embrace fresh thinking and new experiences. You're not afraid to roll up your sleeves, try something new, and learn as you go
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What's in it for you:

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Time to let your hair down

30 days holiday (including bank holidays) that increases with service Seasonal parties and local social events 50% discount on Food Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range Golf Membership (with access to all 3 championship courses) for 50.00 per annum
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Treats in your pocket

Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately, or you can save them up over a number of months, for perks that cost that little bit more. All this gives you greater choice, so you can pick the things that mean the most to you! Free 'pay day' lunch and monthly drinks offers A generous 'refer a friend' scheme
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Be our guest

Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at 95.00 per night - available upon completion of 12 months service Friends Family discounted rate of 225 - 275 BB per night at Gleneagles Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels, located across some spectacular locations, including London, Paris, Rome, Dubai, Doha, Rio, NY, Chicago and LA...to name just a few
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Investment in your development and wellbeing

Life Insurance Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most Ongoing investment in your personal development with access to internal and external training qualifications and programmes Internal career opportunities across a wider range of specialisms and departments Monthly recognition programme Volunteering day every year with a charitable partner of your choice Complimentary access to our staff gym Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

If you are our next

General Manager,

please forward your most recent CV to us today!



INDHP