Job Description

Job Summary

Ormeau Golf Club

The golf course in the heart of the city"

General Manager Role at Ormeau Golf Club

Core Purpose

The GM is the

chief executive

of the golf club, responsible for overseeing all aspects of its operations. This includes strategic planning, financial management, member satisfaction, staff leadership, and facility upkeep. They serve as the

face of the club

, balancing member expectations with business realities.

Key Responsibilities

1. Operational Oversight

Manage daily operations across all departments: golf course, clubhouse, food & beverage, pro shop, and events. Coordinate with department heads (e.g., Course Superintendent, Head Chef, Club Professional). Ensure smooth functioning of tee time bookings, tournaments, and member services.

2. Financial Management

Develop and monitor annual budgets. Oversee revenue streams: memberships, green fees, retail, catering, and events. Implement cost-control measures and procurement practices. Prepare financial reports for the board or ownership group2.

3. Strategic Leadership

Contribute to long-term planning and club development. Align operations with the club's mission, values, and strategic goals. Lead initiatives in sustainability, digital transformation, and member engagement.

4. Member & Guest Experience

Foster a welcoming, high-quality experience for members and visitors. Handle feedback, complaints, and suggestions with diplomacy. Develop programs to enhance member retention and satisfaction.

5. Staff Management

Recruit, train, and supervise staff across all departments. Promote a positive work culture and ensure HR compliance. Conduct performance reviews and support professional development.

6. Facility & Course Management

Liaise with the Course Superintendent to maintain and improve course conditions. Oversee clubhouse maintenance, technology systems, and capital projects. Ensure health, safety, and legal compliance across all facilities.

7. Marketing & Community Relations

Promote the club via website, social media, and partnerships. Build relationships with local businesses, tourism boards, and golf associations. Organize events to attract new members and increase visibility.

Skills & Qualities Required

Strong leadership and interpersonal skills Financial literacy and budgeting expertise Knowledge of golf operations and hospitality Strategic thinking and adaptability Excellent communication and conflict resolution abilities

Reporting Structure

Typically reports to:

The Club Council / Hon. Secretary
Job Type: Full-time

Pay: 35,000.00-40,000.00 per year

Benefits:

Company pension On-site parking
Work Location: In person