Job Description

Feel Harmonia - Company Overview

Feel Harmonia is a women's-only health and wellness hub based in London. We're creating a safe, calm and beautifully designed space where women can train, recover, socialise and feel supported all under one roof.

We're not a traditional gym. Our first site will feel more like a blend of a gym and a members' club, with a strong focus on women's real lives, energy and cycles. Members will have access to training areas, recovery and relaxation zones (including a sauna), and a Fuel Bar serving high-quality drinks and light food in a relaxed, elevated environment.

Our members are women who value privacy, cleanliness, good energy and consistency. Many will be busy, high-performing women looking for somewhere they can switch off from the outside world and feel genuinely looked after, not rushed or judged.

As a team, we care about:

Safety & respect - everyone is treated with dignity.

Warmth & welcome - members should feel seen and comfortable from the moment they walk in.

High standards - clean spaces, professional service and strong attention to detail.

Calm efficiency - we work hard behind the scenes so the member experience feels smooth and relaxed.

We're looking for people who take pride in their work, enjoy looking after others, and care about delivering a calm, high-standard experience for our members.

Role Overview

The General Manager is the heartbeat of Feel Harmonia. They are responsible for running the hub day-to-day leading the team, protecting the member experience, and making sure the standards match the vision of Feel Harmonia.

Key Responsibilities

Lead and manage the site team (AGM, Front of House, Baristas, Cleaners).

Own the rota, staffing levels and day-to-day operations.

Ensure every member touchpoint feels calm, safe and considered.

Monitor member feedback and resolve issues quickly and compassionately.

Implement and maintain all SOPs (opening, closing, safety, cleaning, service, etc.).

Work closely with head office on KPIs, performance and projects.

Support hiring, onboarding and ongoing training for all site staff.

Ensure health & safety, safeguarding and compliance are always met.

What Success Looks Like

The site feels organised, calm and high-standard even at busy times.

Staff know exactly what's expected and feel supported.

Member complaints are rare - and handled with care when they do appear.

Key metrics are consistently met (member satisfaction, retention, revenue targets, etc.).

Requirements

Previous experience managing a venue or team (hospitality, gym, spa, hotel, studio, or similar).

Confident leading people, giving feedback and holding standards.

Highly organised, calm under pressure and solutions-focused.

Strong communication skills and emotional intelligence.

Comfortable working some early mornings, evenings and weekends.

Job Type: Full-time

Pay: From 30.00 per hour

Expected hours: 30 per week

Work Location: In person