Job Description

HANBAO is all about great food, great drinks, and great vibes.

We believe everyone should receive the same high standard of service that has been keeping our guests coming back time after time. With this comes high quality food and drink, exceptional and memorable customer service, and an unmatched atmosphere.

We pride ourselves on our menu and our team, as these are the elements that bring our vision to life.

We are seeking an experienced, results-driven individual to lead our team as General Manager. You will be responsible for all aspects of restaurant operations, including staff management, financial performance, guest service, sales driving, and administrative tasks. The ideal candidate will have excellent leadership and delegation skills, impeccable attention to detail, a solutions-based mindset, and a track record for driving excellence in a fast-paced restaurant environment.

Responsibilities:

Lead and inspire a diverse team of restaurant staff, including servers, bartenders, kitchen staff, and management staff, to deliver exceptional service and achieve performance goals Ensure that every guest receives outstanding service and a memorable dining experience Foster a culture of hospitality and exceeding guest expectations amongst the staff in all departments Drive revenue growth, profitability, and cost management through effective budgeting, forecasting, and financial analysis Identify opportunities for improvement and implement strategies to optimise performance Take charge of recruitment, hiring, training, and development in talented individuals to build a high-performing team, providing ongoing coaching, feedback, and support to enhance staff skills and performance Oversee all aspects of restaurant operations, including food and beverage quality, cleanliness, safety, and compliance with health and safety regulations and industry standards Manage inventory levels, ordering, and stock rotation to minimise waste, control costs, and ensure availability of ingredients and supplies Develop and implement marketing strategies, promotional campaigns, and special events alongside the marketing executive to drive guest traffic, increase brand awareness, and enhance the restaurant's reputation and profitability Collaborate with the senior management team to develop and execute strategic plans, goals, and initiatives to drive long-term growth and sustainability Ensure compliance with all relevant laws, regulations, and industry standards, including food safety, alcohol service, labour laws, and licensing requirements, and proactively manage risks to protect the restaurant's reputation Leverage technology solutions and restaurant management software to streamline operations, enhance guests experiences, and drive efficiency and innovation Foster a culture of continuous improvement, innovation, and excellence, encouraging feedback, learning, and development at all levels of the business Overseeing and co-ordinating a large team, displaying effective conflict resolution Welcoming and attending to guests with an exceptional level of care and service Ensuring all guests leave with a positive and memorable experience Brief the team before services to inform them of the day's targets and KPIs Inspiring, motivating, and leading staff to deliver the highest levels of service Carrying out open and close procedures, ensuring the set-up and safety of the business Managing payments and float in accordance with company standards Preparing and analysing weekly reports for the directors to review Plan and deliver regular team meetings to inform, train, and motivate all staff members across all departments Work closely with the kitchen management team to achieve targets, push service, and assist team members Take ownership of the success and failures of your team, leading by example and demonstrating integrity, transparency, and a commitment to continuous improvement Set clear expectations, goals, and objectives to your team whilst delegating tasks and responsibilities based on skills and capabilities, holding them accountable for delivering results

Attributes:

Warm, welcoming persona alongside a hands-on approach to work and impeccable attention to detail Proven ability to lead, train, and inspire a team to achieve results Experience working with fresh, quality food and beverage products Experience in weekly stock management Excellent observational skills Proficiency in restaurant management and banking software Excellent financial acumen and business management skills Ability to manage and monitor costs, altering COGs as needed Ability to plan and deliver team meetings Passion for hospitality and great knowledge of food and beverages The desire to develop your career within an ambitious restaurant group A working knowledge of health and safety, compliance, and procedures Excellent communication and interpersonal skills Remains calm under pressure Flexible availability Results driven and solution based mindset Comprehensive knowledge of restaurant operations, including service, kitchen management, and front of house operations Commitment to excellence in guest service, quality, hospitality Focus on creating memorable dining experiences

Benefits:

Discounted food on shift 50% off food for you and your friends when dining with them 20% off food for your friends and family Service charge - (on average 1200 a year) Pension scheme 28 days paid holiday Uniform provided Career growth & progression Training & development plan Fun & supportive working environment with a diverse & inclusive team
Job Types: Full-time, Permanent

Pay: 33,000.00-36,000.00 per year

Benefits:

Discounted or free food Employee discount
Experience:

Restaurant management: 3 years (preferred) Hospitality: 3 years (preferred) Customer service: 3 years (preferred) Management: 2 years (preferred)
Licence/Certification:

Driving Licence (preferred)
Work Location: In person