Job Description

THE CLUBHOUSE BLACKBURN

Job Title: General Manager

Location

: Whitebirk Retail Estate, Blackburn

Salary

: 30,000-35,000 per annum

Hours

: Full-time (including evenings/weekends as required)

Reports to

: The Board of Directors

Job Summary

CLUBHOUSE

is a state-of-the-art padel court & fitness facility, incorporating a vibrant coffee and smoothie lounge and a functional HYROX-style training gym. We create an inclusive and exciting atmosphere for visitors of all ages and skill levels. Offering top-notch coaching, well-organized corporate & customer events, high-performance fitness classes, equipment rentals, refreshments & light bites.

You will be responsible for delivering an exceptional customer experience, managing cross-functional teams, driving revenue, and ensuring the facility operates at the highest standard across sport, fitness, and hospitality.

This is an exciting opportunity to shape and grow a new concept in the North West fitness and leisure market!

Key Responsibilities

1. Facility & Operations Management

Oversee daily operations of the entire facility: padel courts, gym, and cafe. Ensure smooth running of bookings, court management, equipment, and safety standards. Maintain high cleanliness, maintenance, and operational efficiency across all zones. Implement and monitor health & safety and safeguarding protocols. Oversee food & beverage and retail operations while managing menus, pricing, and inventory for the food & beverage program.

2. Team Leadership

Recruit, train, manage and motivate teams across all departments: front-of-house, cafe staff, and court operations. Schedule rotas and ensure optimal staff coverage across all hours of operation. Foster a positive, customer-first culture throughout the facility.

3. Customer/Player Experience & Membership

Deliver outstanding customer service and create a welcoming environment. Manage member and guest relationships; handle feedback and resolve issues effectively. Drive membership and usage growth through events, tournaments, training sessions and promotions.

4. Sales & Business Development

Achieve revenue targets across padel, retail, events and cafe sales. Develop and execute promotional campaigns and partnerships to attract new users. Collaborate with marketing to grow brand awareness, social media presence and online engagement.

5. Financial & Administrative Oversight

Manage operational budgets, cash flow, staffing costs and supplier relationships. Monitor KPIs and generate regular reports on performance across departments. Coordinate with senior leadership on strategic planning and investment.

Skills & ExperienceEssential

Proven experience in a general manager, leisure manager, or sports club manager role. Strong understanding of multi-area operations (sport, fitness, and hospitality). Excellent leadership and interpersonal skills with team management experience. Commercial awareness with experience managing budgets and hitting sales targets. Strong organizational and problem-solving abilities. Customer-centric approach with a passion for sport and fitness.

Desirable

Knowledge or passion for padel, HYROX, or functional training. Experience launching or managing a new venue or concept. Food & beverage / cafe operations experience. Health & Safety and/or First Aid qualifications.

What We Offer

Competitive salary with performance-based bonuses. Court & Fitness class benefits within Clubhouse & Train @ Clubhouse. Opportunities for professional development and progression. A fun, energetic work environment at the cutting edge of UK fitness and racquet sport.
Job Type: Full-time

Pay: 30,000.00-35,000.00 per year

Benefits:

Employee discount Free parking On-site gym On-site parking
Work Location: In person

Reference ID: CLUBHOUSE BLACKBURN - General Manager
Expected start date: 25/08/2025