Job Description

JOB TITLE: General Manager

LOCATION: Brighton

ROLE SUMMARY

As General Manager, you will be the face and leader of our pub. You'll be responsible for the overall performance - driving sales, ensuring outstanding guest experiences, managing a motivated team, and upholding the brand standards that define a premium establishment. Our gastro pub will be unique as it will not only serve exceptional seasonal dishes, and a curated selection of local ales and fine wines, but will also be a training site during the day for our young people with learning difficulties, 'Candidates', supported by the Training Mentors.

REPORTING

LINE MANAGER: Co-CEO

LINE REPORTS: Pub Team

RESPONSIBILITIES

Operations & Business Performance

Oversee day-to-day operations, ensuring smooth service in both front and back of house Develop and execute strategies to drive sales and profitability Ensure full compliance with licensing laws, health & safety, and food hygiene standards Maintain a clean, safe, and welcoming environment at all times.
Leadership & People Management

Recruit, train, and inspire a high-performing team Conduct regular team meetings, training, and development plans Foster a positive, inclusive, and professional working culture Manage staff rotas, holiday schedules, and labour costs.
Customer Experience

Deliver exceptional guest service, exceeding expectations Handle guest feedback effectively and resolve complaints gracefully Ensure service standards and brand values are consistently met.
Stock, Supplier & Financial Management

Manage stock control, ordering, and supplier relationships Monitor P&L, budgets, and KPIs with a focus on cost control and margin improvement Maintain accurate records (e.g., cash handling, invoices, staff hours).
All staff have the duty to:

Maintain the health and safety of themselves, colleagues and candidates as well as the public and visitors to Team Domenica. Prioritise the safeguarding of candidates by following the procedures and principles laid out in our policies and associated legislations. Promote equality of opportunity and respect difference and diversity with the Team Domenica community. Maintain a professional stance while at work, including being a positive advocate of the work of Team Domenica.
EXPERIENCE

Essential

Proven experience as a General Manager in a premium pub, gastropub, or similar high-end hospitality venue Excellent understanding of licensing, food safety, and health regulations Strong commercial awareness and financial acumen (P&L, budgets, forecasting) Passionate about food, drink, and creating memorable customer experiences.
QUALIFICATIONS

Personal Licence holder (essential or willingness to obtain). Level 2 or 3 Food Safety Certification (preferred) First Aid at Work (preferred).
PERSON SPECIFICATION

Strong leadership and people development skills Exceptional organisational, communication, and problem-solving abilities.
BENEFITS

Company Sick Pay: (post probation) 15 days in any 12-months rolling period for eligible employees Employee Assistance Programme Workplace Pension Contribution: 3% employer, 5% employee Staff Discounts: 25% discount in our cafes and coffee products.
HOW TO APPLY

To apply for this position, please complete the application form, as well as sending a copy of your CV and a covering letter to: hr@teamdomenica.com.? Shortlisted candidates will be emailed a Team Domenica Application Form to complete and return prior to interview as part of our Safer Recruitment policy.

TEAM DOMENICA

Team Domenica is a Brighton-based charity supporting young people with learning disabilities - our candidates - into paid employment. We create futures for the individuals we support, helping them to discover their full potential, live happy fulfilled lives, and feel included within the local community.

Team Domenica is committed to the safeguarding and protection of young people and vulnerable adults. Employment will be subject to the receipt of two satisfactory professional references and enhanced DBS certificate.? Safeguarding Training will be given once the successful candidate begins their role.

Team Domenica is dedicated to providing an inclusive working environment that encourages diversity and equal opportunities for all. We are committed to supporting a team that is representative of a variety of backgrounds, perspectives and skills.

As part of our recruitment process, Team Domenica collects, stores and processes personal data relating to job applicants.

Please refer to our Safer Recruitment Policy for information regarding all of the steps in our recruitment process and to find out more about how we use and protect the information you provide.

Job Types: Full-time, Permanent

Pay: 45,000.00-55,000.00 per year

Benefits:

Health & wellbeing programme Sick pay
Work Location: In person

Application deadline: 14/08/2025