Job Description

General Manager

- Artist Residence Bristol

Full-Time | Evenings & Weekends Required

We're looking for a General Manager who can bring together the moving parts of our 23?bedroom boutique hotel, Boot Factory bar & restaurant, and events space to create something special.

You'll be a hands?on leader who balances financial acumen with a passion for creating unforgettable guest experiences.

By day, you ensure guests feel at home; by night you help cultivate that house?party atmosphere our bar is known for.

Role Summary

The General Manager will have overall responsibility for the success of Artist Residence Bristol - a 23?bedroom boutique hotel with an all?day restaurant, the Boot Factory bar, and versatile events spaces.

This site?based role sits above the Hotel & Events Manager and the Boot Factory Bar Manager, ensuring that every part of the business works in harmony.

The General Manager will drive financial performance, guest satisfaction and team engagement by providing hands?on leadership across front desk, housekeeping, food & beverage and events.

Working closely with the owner, the GM will turn high?level goals into an exceptional on?property experience.

Key Responsibilities:

Lead the leadership team:

Manage and mentor the Hotel & Events Manager and the Boot Factory Bar Manager, setting clear goals and ensuring smooth collaboration between hotel, bar, restaurant and

events operations.

Drive financial performance:

Set and monitor targets for occupancy, average daily rate (ADR), RevPAR and food & beverage revenue; control costs (labour, stock, maintenance) to achieve budgeted gross?profit margins.

Ensure exceptional guest experiences:

Champion our "home from home" hospitality during the day and cultivate a fun, house?party vibe at night. Be visible on the floor, engaging with guests and resolving issues promptly.

Maintain operational standards:

Oversee front desk and housekeeping standards to ensure rooms are immaculate and presented to a 5?star level within budget.

Monitor breakfast and daytime food service quality and ensure the Boot Factory bar/restaurant is organised, clean and compliant.

Support events delivery:

Work with the team to plan and execute weddings, corporate functions and social events; liaise with the bar and kitchen teams to ensure seamless service and maximise profitability.

People development:

Recruit, train and inspire the leadership team and wider staff; foster a culture of accountability, recognition and professional growth. Lead by example--no task is too small.

Financial controls:

Oversee cash ups, stock counts, invoice processing and financial reporting; investigate variances and implement corrective actions.

Ensure payments are processed correctly and overdue invoices are chased.

Compliance:

Uphold licensing, health & safety, fire and food hygiene standards; conduct regular audits and ensure any issues are addressed immediately.

Reporting & collaboration:

Provide regular performance updates and insights to the owner and, when applicable, any central managers; contribute ideas for marketing, events and operational improvements.

What you'll do:

Lead and develop our department heads (Hotel & Events Manager and Boot Factory Bar Manager) and their teams. Set clear goals and foster a collaborative culture across hotel, bar, restaurant and events. Drive revenue and profitability: manage budgets, monitor occupancy and ADR, oversee food & beverage margins and optimise labour and stock. Set the tone on the floor: welcome guests, handle feedback and ensure service is warm and efficient from breakfast through to late?night cocktails. Maintain our "home from home" vibe while keeping the energy up in the evenings. Oversee operational standards: keep rooms, public areas and the bar/restaurant spotless and presented to a 5?star standard. Ensure breakfast and daytime offerings run smoothly and meet quality expectations. Support events: work closely with our events team to plan and execute weddings, parties and corporate gatherings, ensuring each one meets our brand standards and financial targets. Manage finances and compliance: supervise cash ups, stock control and invoice processing; meet health & safety, licensingand hygiene regulations. Recruit, train and motivate a diverse team, from front?desk hosts to bartenders; create rotas that align staffing with business demand.

Who you are:

An experienced hospitality leader with a proven track record managing boutique or lifestyle hotels and busy food & beverage operations. A natural coach and communicator; confident leading managers and frontline staff and energising teams towards shared goals. Commercially minded: comfortable reading P&L statements, setting budgets and taking data?driven decisions to maximise revenue and control costs. Guest?obsessed: able to deliver personalised service by day and help orchestrate a vibrant, social atmosphere at night. You thrive on the floor and are as happy checking a guest in as you are sorting out a last?minute event hiccup. Organised and adaptable: skilled at juggling long?term planning with day?to?day crises, with keen attention to detail. Flexible with availability: prepared to work evenings, weekends and holidays as needed.

What We Offer:

40,000-55,000 DOE + performance?related bonus scheme based on revenue growth, guest satisfaction and cost control.

Full-time, permanent role with regular evenings and weekends

The opportunity to make a real impact: collaborate with the owner and, where relevant, any central colleagues to shape our Bristol property and contribute to the growth of the Artist Residence brand.

A creative, independent working environment where personality and initiative are valued.

Meals on duty, staff discounts across Artist Residence properties and clear progression opportunities as we expand.

Creative, fun, values-led culture with real autonomy and responsibility

Ready to bring the vibes?

If you're all about big energy, brilliant people, and creating unforgettable experiences that guests rave about, it's time to make your move!

Join the

Artist Residence

team- where no two days are the same, and personality is everything.

Job Type: Full-time

Pay: 40,000.00-55,000.00 per year

Schedule:

Day shift Holidays Weekend availability
Work Location: In person

Reference ID: General Manager -ARBL