Job Description

Job Overview

We are seeking a highly motivated and experienced

General Manager

to oversee the daily operations of our hospitality establishment. The ideal candidate will possess strong leadership skills, extensive restaurant and hospitality experience, and a passion for delivering exceptional customer service. This role involves managing staff, ensuring food safety standards, and maintaining high-quality service across all departments. The successful applicant will play a pivotal role in driving the success and growth of our business while fostering a positive and productive work environment.

Duties

Lead and supervise all restaurant operations, ensuring smooth day-to-day functioning Oversee food preparation, cooking, and food production processes to maintain quality standards Manage staff schedules, recruitment, training, and performance evaluations Ensure compliance with food safety regulations and health & safety standards Develop and implement operational policies to optimise efficiency and customer satisfaction Monitor financial performance, including budgeting and cost control measures Foster a welcoming environment for guests, ensuring excellent service delivery in serving, hospitality, and barista services where applicable Coordinate with suppliers for inventory management and procurement of kitchen supplies Lead marketing initiatives to promote the establishment's offerings and enhance brand reputation Handle guest complaints or issues promptly to maintain high levels of customer satisfaction

Qualifications

Proven supervising experience within the hospitality or restaurant industry Extensive restaurant experience with a strong background in food preparation, cooking, and kitchen operations Demonstrable team management skills with the ability to motivate staff and foster teamwork Knowledge of food safety standards and best practices in food production Experience in managing hospitality services is desirable Strong leadership qualities with excellent organisational skills Previous experience in serving or hospitality roles such as barista or front-of-house management is advantageous Ability to work under pressure whilst maintaining attention to detail Excellent communication skills with a professional approach to customer service
This position offers an exciting opportunity for a dedicated professional eager to lead a dynamic team within the hospitality sector. We value proactive individuals who are committed to excellence in service delivery and operational management.

Job Types: Full-time, Part-time, Permanent

Pay: From 17.50 per hour

Ability to commute/relocate:

Chessington KT9 1DR: reliably commute or plan to relocate before starting work (required)
Experience:

Management: 1 year (required) Hospitality: 1 year (required)
Language:

English (required)
Licence/Certification:

Personal Licence (required)
Work authorisation:

United Kingdom (required)
Location:

Chessington KT9 1DR (required)
Work Location: In person