Job Description

Are you a visionary leader with the drive, expertise, and passion to deliver exceptional results?


This is an outstanding opportunity for an experienced and commercially focused General Manager to take the helm at one of Cheshire's most iconic hotels.

The important stuff

Highly competitive salary Generous car allowance Private medical insurance Group income protection & pension Performance-related annual bonus 33 days annual leave Complimentary health club membership (T&Cs apply) Exclusive QHotels discounts, including family & friends benefits across our portfolio Plus, more, including recognition, flexible working, and professional development opportunities

What will I do

We are seeking a dynamic and forward-thinking General Manager to lead

Crewe Hall Hotel & Spa

. This is a unique opportunity to build on strong existing foundations: a high-performing team, a reputation for unforgettable guest experiences, and established community partnerships.


Your challenge will be to take these successes and elevate them further -- driving commercial growth, shaping the hotel's future direction, and positioning

Crewe Hall Hotel & Spa

as one of the leading destinations in the region. With the autonomy to influence both strategy and culture, you will bring the vision, expertise, and energy required to deliver sustained success.

Key Responsibilities

As General Manager, you will provide strategic leadership across all areas of the hotel. You will:

Lead, inspire, and empower a high-performing management team and wider workforce to deliver operational excellence. Drive sustained commercial and financial performance, consistently meeting and exceeding business targets. Shape and deliver the hotel budget and sales strategy, identifying innovative opportunities to maximise revenue and grow market share. Apply strong business acumen and deep knowledge of the commercial and financial drivers of hotel success. Champion a culture of service excellence, ensuring outstanding guest satisfaction, industry-leading customer scores, and a strong online reputation. Anticipate opportunities and challenges, developing strategies to maintain resilience and competitive advantage. Build on the hotel's reputation within the community while positioning Crewe Hall Hotel & Spa as a premier destination for leisure, spa, events, and dining.

Is this the role for me?

You are a commercially astute and highly motivated hospitality leader with a proven track record of delivering financial results and operational excellence. You will bring:

Demonstrable success in driving commercial and financial performance within a hotel or complex multi-faceted operation. Exceptional leadership, communication, and influencing skills, with the ability to inspire and unite teams across all departments. Strong business acumen and a thorough understanding of the financial and operational drivers of hotel performance. Experience in managing diverse operations such as Meetings & Events, Leisure, and Spa. The ability to deliver against budgets and sales strategies while identifying innovative opportunities to maximise revenue. A passion for building a culture of service excellence, driving guest satisfaction, and enhancing online reputation. A proactive, strategic mindset with the ability to navigate challenges and capitalise on opportunities. Genuine passion for hospitality, combined with the ambition and energy to make a lasting impact at Crewe Hall Hotel & Spa.

Discover Crewe Hall Hotel & Spa

Located just outside Crewe, this 4resort combines historic grandeur with contemporary luxury across 117 bedrooms. Highlights include the Brasserie Restaurant, Terrace Bar, indulgent afternoon tea, private dining, and versatile event spaces. Leisure facilities feature a gym, pool, sauna, steam room, two tennis courts, and a serene Elemis spa.

What makes The QHotels Collection different

Hospitality with Heart

: We celebrate outstanding talent through the annual QYou Awards*, recognising colleagues whose innovation, service, and community commitment shape our success.

People at Our Core

: We treat employees as 'internal guests', fostering a culture where individuality, curiosity, passion, pride, and teamwork thrive.

Investing in Talent

: Our award-winning apprenticeship programmes -- including the Spa Academy-- reflect our commitment to developing the next generation of hospitality leaders.

Green and Responsible

: All 19 of our properties are accredited by Green Tourism*, supported by colleague-led 'Green Champions' driving meaningful environmental change.

Diversity and Inclusion

: As a proud Disability Confident Employer*, we are committed to equality, inclusion, and providing reasonable adjustments throughout the recruitment process and beyond.

Supporting the Armed Forces

: We honour our commitment to the UK Armed Forces Covenant*, achieving the Silver Award in recognition of our active support for service leavers and reservists.

Authentic and Distinctive

: With 19 unique hotels across England and Scotland, each property offers its own character -- but every guest enjoys the warmth and memorable experience of a true QHotels welcome.

If This Is You...

This is more than a leadership role; it's an opportunity to shape the future of an iconic property and influence its legacy. If you are ready to lead with vision, deliver commercial excellence, nurture top-tier teams, and create unforgettable guest experiences, we would love to hear from you.









INDMANAGE