Job Description

Are you a dynamic and experienced hospitality professional ready to lead a beautiful wedding venue to new heights of excellence? We are seeking a results-oriented General Manager to oversee a Gilchrist Collection wedding venue's operation. This role presents a unique opportunity to showcase your leadership skills and passion for delivering exceptional guest experiences in the enchanting world of weddings. As General Manager, you will play a pivotal role in ensuring seamless event execution, fostering client relationships, and driving overall business growth. If you thrive in a fast-paced and busy environment and possess a proven track record in hospitality and staff management, we invite you to join our dedicated team and contribute to crafting unforgettable moments for our guests on their special day.

REQUIREMENTS:

MUST have 3-5 years of General Manager experience in hospitality with proven track record of target attainment. MUST have strong leadership, team building and delegation skills. MUST have excellent and professional communication, organisation, and problem-solving skills. MUST have comprehensive understanding of financial and target reporting. MUST be a UK citizen or have legal work eligibility in the UK. MUST have a valid driver's license and transportation to and from work. MUST be willing to undergo a Criminal record check.

ROLE RESPONSIBILITIES SUMMARY:

Reporting to the Head of Operations at Head Office.

Keeping abreast with all relevant industry laws and regulations and ensuring they are implemented to safeguard the venue. Overseeing that all relevant Health and Safety laws and procedures are adhered to. Overseeing the mandatory yearly re-training for all staff in Fire Safety, Manual Handling, Health and Safety, COSHH and any other essential training. Managing the venue staff and keeping them inspired and productive as well as overseeing all weddings and events held at the venue to ensure they are successfully delivered. Utilising all company policy and procedures in relation to HR, Finances, Sales, Wedding/Event Delivery, and other key operational matters. Efficiently controlling the overall finances for the venue and meeting forecasting/budgeting targets and thus improving the NOI of the venue. Collecting and sending accurate payroll information to the Head Office. Verifying and approving all holidays using available software of the venue. Supporting venue Sales Consultants to attain sales targets and improve overall conversion rates. Ensuring that the weekly reporting of all required statistics is carried out accurately and sent to Head Office weekly. Managing the overall security of the venue. Stock management and reporting. Creating relationships with the community and other vendors to establish a network of wedding and event professionals that help bring business to the venue. Working with the Properties team at Head Office to plan, schedule and execute any renovations, refurbishment, and major changes to the property. Overseeing the entire recruitment, onboarding, and indoctrination processes for new staff in liaison with Head Office HR. Carrying out regular performance reviews and supporting staff development and growth. Following HR policies and procedures to effectively and justly investigate and handle staff HR matters and, as required, liaising with Head Office HR whilst maintaining GDPR. Effectively investigating and handling any client complaints so they get fully resolved. Applying all policies and procedures concerning complaints and refunds. Holding and performing all duties of the Operations Manager in their absence. Holding regular HOD and staff meetings. Doing regular department inspections to ensure productivity is high and required administrative systems are being followed and kept up to date. Maintaining a positive work environment and promoting staff morale, challenging any negativity, and working towards positive outcomes. Be willing to figure it out (with our support) when faced with challenging situations
The above summary includes the responsibility of the role but is not limited to.

Job Type: Full-time

Pay: From 50,000.00 per year

Work Location: In person