Job Description

Grade: RCS I
Contract Type: Permanent (Full-Time)
Location: Derby- DE74 2BF
Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.
We're now looking for a General Manager for our Derby site, a dynamic leader who can inspire teams, deliver operational excellence, and build strong customer partnerships. This role is perfect for someone who thrives in a fast-paced environment, enjoys solving complex challenges, and is passionate about creating an inclusive workplace where everyone feels they belong. You'll have the opportunity to lead a diverse team, and drive continuous improvement while ensuring safety, sustainability, and outstanding service for our customer
?A TYPICAL DAY MAY INVOLVE

• Lead Site Operations & Safety: Oversee all operational activities, ensuring compliance with health and safety standards, driving a Safety-First culture, and managing risk mitigation projects.
• Performance & KPI Management: Monitor site performance metrics (financial, operational, and customer-related), review deviations with Operations Managers, and implement improvement plans.
• Team Leadership & Development: Manage and coach a team of operational leaders, align roles and responsibilities, enable training programs, and support succession planning.
• Customer Engagement & Business Growth: Conduct business reviews, maintain strong customer relationships, identify growth opportunities, and support cross-selling initiatives.
• Continuous Improvement & Compliance: Drive process standardization, oversee OMS confirmations, track improvement initiatives, and ensure adherence to regulatory and environmental requirements.

?THIS ROLE WOULD SUIT PEOPLE WHO

• People-Centric & Inclusive Leader: A passionate leader who genuinely cares about their team and champions a positive culture. They serve as the face of the organisation's values, with a proven track record of coaching, developing teams, and fostering engagement.
• Commercially & Financially Savvy: A candidate with strong financial acumen, ideally familiar with open-book operations, contract negotiation, and commercial reviews.
• Strategic & Change-Oriented: An individual capable of planning and deploying strategic initiatives, leading change programs, and driving operational standards and continuous improvement.
• Customer-Focused & Influential: Someone skilled in building and maintaining senior stakeholder relationships, managing client accounts, and influencing outcomes to deliver results.
• Operational Leadership Expertise: Experience in managing or supporting key operational functions within a logistics or supply chain environment, with a strong understanding of end-to-end processes. Ideal for individuals who have led teams or projects, or contributed to operational improvements.

?WHY JOIN US?

• Company Car or Car Allowance
• Free confidential 24/7 GP Service
• Hundreds of discounts (including Retail, Childcare + Gym)
• Affordable loans & Enhanced Pension Scheme
• 24/7 employee support service for you (+ family) with access to free counselling and much more:

?WHO WE ARE
?We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
?BUILDING AN INCLUSIVE WORKPLACE
At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Please be aware that interviews are provisionally scheduled to take place during the week commencing 15th December. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.
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Skills Required