Job Description

General Manager - Radford House, Weirfield Road, Exeter EX2 4BU

Adlington Management Services (AMS) is an innovative specialist manager of high-quality retirement accommodation with care. The company is part of the multi-award-winning developer, Adlington Retirement Living.

We are looking for a highly motivated and enthusiastic General Manager with great interpersonal and communication skills for our Retirement Living Community. Exclusively for the over 65's. Radford House, is situated in Exeter.

Homeowners of the 65 privately-owned apartments will benefit from modern, stylish living in a safe and secure environment. The development offers an independent lifestyle with tailored care and support available if needed, in addition to a host of communal facilities such as an on-site restaurant, Homeowners' lounge, coffee lounge, activities studio, therapy room, hairdressing salon, and more.

The Role - General Manager (Hospitality / Housing / Care)

As General Manager at Radford House, you will be responsible for ensuring the delivery of high quality, customer focused housing management, social activities, care and support, catering, maintenance, and administration services.

Managing a small team, your duties will include, although not be limited to:

Ensuring the smooth delivery of all services within the community

Implementing a programme of leisure and social activities for homeowners. Including the promotion and use of all the facilities

Establishing and maintaining strong relationships with homeowners, relatives, colleagues, and professional advisors, providing a welcoming and homely atmosphere

Providing assistance and monitoring homeowners on a daily basis, ensuring care and support plans are in place for all homeowners who require them.

Ensuring that housing and wellbeing services are managed effectively within compliance and regulatory frameworks

Supporting the sales teams in promoting and selling properties Ensuring compliance with all Health and Safety related policies and procedures
Reviewing all contractors, procedure manuals and undertaking value for money reviews

Collecting and banking funds for service charges and the guest suite

Our Requirements - General Manager (Hospitality / Housing / Care)

Proven managerial experience gained within the hospitality, care, housing sector or a customer service focused business

Strong leadership and communication skills

Excellent organisational and time management skills

Ability to deal with complex issues, prioritise workload and work effectively under pressure

Although not essential, knowledge of regulatory requirements for housing and wellbeing services, and knowledge of best practice in housing provision for older people would be highly advantageous.

The Package

Our quality focused, family run businesses make significant investments in employees with ongoing success directly attributed to a strong emphasis on teamwork and open communication. Each member of the workforce is valued, and support is provided for career development.

As the General Manager, you will benefit from:

A salary of up to 45,000 dependent on experience and qualifications

26 days annual leave, plus bank holidays

6% employer pension contributions

Life assurance at 4 x annual salary

Working in a new, purpose-built retirement community

Support from a professional head office team

You will be employed on a permanent, full-time contract, working 37.5 hours per week, Monday to Friday, 8:30am to 16:30. Flexibility will be required to meet business needs.

Job Type: Full-time

Pay: 45,000.00 per year

Benefits:

Company pension
Work Location: In person

Application deadline: 25/07/2025
Reference ID: AMS-RADFORD-GM