General Manager

Heybridge, ENG, GB, United Kingdom

Job Description

Cannon Access Ltd is a well established specialist hire company with a small team of under 10 people who work together to service local customers in and around Essex. We are seeking to broaden our Leadership Team through the appointment of a General Manager; a new and pivotal role to add to our small tightknit team based at our premises in Heybridge, Maldon.

The General Manager is the senior leadership role responsible for overseeing all aspects of our business's operations. With a strong focus on efficiency, profitability, and customer satisfaction, this role plays a critical part in driving the business forward through effective team leadership, strategic planning, and operational excellence. The successful candidate will be proficient in Microsoft Word, Excel, Outlook and have competent general IT skills. You will be able to confidently communicate with a range of managers, staff and agencies via meetings, telephone, and email. Reporting to the Directors, the general manager will ultimately be responsible for the day to day running of the business, from meeting customers on site and advising best machines for a job, to completing audits and maintaining the highest standards in health, safety and delivery.

Key Responsibilities:



Have the independence of running your own depot, drive the business forward and continue to deliver exceptional customer service whilst keeping the company profitable.

Be able to manage all aspects of the effective running of the depot. From Hire desk to service and accounts.

Direct and manage the day-to-day operations, ensuring seamless coordination between departments and optimal workflow efficiency.

Develop and improve a local customer base that delivers above and beyond to achieve and exceed sales and revenue targets on a monthly and annual basis.

Meet our customers demands and maintain equipment profit vs. utilisation.

Manage budgets, monitor financial performance, control costs, and ensure the business remains profitable and sustainable.

Ensure servicing and repairs to our equipment are done in a timely fashion and to set processes.

Develop strong relationships with your team and customers to deliver the highest standards of service.

With knowledge of the products and services we offer, you will be an essential contact for our customers, developing great relationships and understand their needs in order to offer expert advice and recommend alternatives machines and other products to increase our profitability and ensure their job is completed safely and efficiently

Deal with any customer or employee disputes fairly and ensure your team work as effectively and efficiently as possible

Monitor team performance, conducting regular appraisals, and implementing improvements as needed.

Efficiently and effectively troubleshoot and resolve any operational issues from I.T to HGV breakdowns and everything in between

Oversee maintenance schedules to keep all plant and machinery in optimal working condition.

Managing the hire desk operations, including equipment bookings, contract management, and logistics coordination.

Conduct site visits if and when required to advise on the correct equipment for the customers needs.

ABOUT YOU:



You are an experienced people manager who is skilled at leading people and driving performance

You have exceptional customer service, communication and organisational skills

You are from a tool or plant hire background or similar

You have excellent organisation and planning skills

You have the ability to work closely with colleagues at all levels

You have well developed PC / IT skills and are comfortable using in house systems (Syrinx)

Ability to prioritise work load and work under pressure to strict deadlines

Demonstrate understanding and experience of managing Health and Safety practices at work

Ability to understand and work with profit and loss accounts and budgets

Capability to take ownership and responsibility

Ability to adapt to individual and operational change in a diverse and fast-paced organisation

General knowledge of the construction industry and trades including products

Previous experience of the hire process would be an advantage

On the spot problem solver who is not afraid to lead from the front

Full UK Driving licence with towing experience ideally

Not afraid to take control of situations and question actions when required

Job Type: Full-time

Salary: 44,000.00 per year

Benefits:

Company Pension Sick pay Standard 28 days holiday including bank holidays Option to join company healthcare scheme Training provided Casual Dress Boots and PPE provided Work phone
Schedule:

Monday to Friday - 07.30am to 5.30pm
Plus additional hours where required

Job Type: Full-time

Pay: 44,000.00 per year

Benefits:

Company pension On-site parking Private medical insurance
Schedule:

Monday to Friday
Ability to commute/relocate:

Heybridge CM9 4NW: reliably commute or plan to relocate before starting work (required)
Work Location: In person

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Job Detail

  • Job Id
    JD3385635
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Heybridge, ENG, GB, United Kingdom
  • Education
    Not mentioned