Job Description

About Federation of Sport

Federation of Sport is Hull's new, game-changing sports, gaming and entertainment hub located in the Old Town. The venue combines state-of-the-art immersive simulators, esports, social spaces, a large bar, kitchen and food offering, a merchandise shop, and events areas.

Federation of Sport is a flagship destination bringing together sport, technology, food & drink, and community.

More: federationofsports.com

Purpose of the Role

The

General Manager (GM)

will lead the day-to-day running and long-term success of the Federation of Sport venue. Reporting directly to the ownership/board, the GM will oversee all aspects of operations -- including bar, kitchen, merchandise, events, gaming, and customer experience -- ensuring financial performance, operational excellence, and a first-class visitor experience.

This is a hands-on leadership role for a highly experienced hospitality professional with a proven track record in running large, complex venues that combine

food & beverage, events, and sports/entertainment

.

Key ResponsibilitiesOperational Leadership

Oversee daily operations across the bar, kitchen, merchandise shop, gaming areas, and events. Ensure exceptional customer experience at every touchpoint. Maintain high operational standards in service, cleanliness, and presentation.
Financial Management

Full P&L responsibility for a multi-million-pound turnover venue. Budgeting, forecasting, cost control, and financial reporting. Drive revenue growth through food & beverage sales, merchandise, events, and memberships.
People Leadership

Recruit, train, and manage a diverse team: chefs, sous chefs, bar staff, kitchen staff, floor staff, merch staff, and events/gaming personnel. Lead, motivate, and develop staff to achieve performance targets. Foster a culture of excellence, teamwork, and accountability.
Compliance & Safety

Ensure full compliance with alcohol licensing laws, food hygiene, health & safety, and all relevant regulations. Maintain robust policies and training to keep staff and customers safe.
Marketing & Customer Engagement

Collaborate with the marketing team to run campaigns, events, and promotions. Build strong community and customer relationships, responding to feedback and trends. Act as a visible ambassador for Federation of Sport in Hull.
Strategic Growth

Identify and implement new revenue opportunities. Monitor competitor activity and market trends in hospitality, leisure, and sports tech. Contribute to the long-term growth and success of the business.
Person SpecificationExperience

Proven track record as a

General Manager or senior operator

in hospitality, leisure, or multi-outlet venues. Experience running a

large bar, full kitchen operation, and food & beverage teams

. Strong P&L management for venues with

2m+ turnover

. Background in sports, gaming, events, or entertainment venues is highly desirable.
Skills & Knowledge

Strong leadership and people management. Excellent commercial acumen: revenue growth, cost control, profitability. In-depth knowledge of licensing laws, food safety, and health & safety. Marketing and events experience. IT literacy: EPOS, inventory management, scheduling, and reporting systems.
Attributes

Energetic, proactive, and hands-on. Calm under pressure with problem-solving ability. Customer-focused and quality-driven. Flexible to work evenings, weekends, and events.
Salary & Package

Base Salary:

45,000 - 65,000 (depending on experience)

Bonus Scheme:

Performance-related bonus of up to 20% based on turnover, profitability, and customer satisfaction KPIs

OTE (On-Target Earnings):

70,000 - 90,000+
Benefits

Your

birthday off every year

(paid) Staff discounts on food, drink, and merchandise Professional development and training opportunities Free use of simulators and gaming equipment during off-peak times Opportunities to be part of the brand's wider expansion journey
Reporting Line

Reports to: Owners / Board Direct reports: Kitchen Head Chef & Sous Chefs, Bar Manager, Retail/Shop Lead, Events & Gaming Team Leads
Job Types: Full-time, Permanent

Pay: 45,000.00-65,000.00 per year

Benefits:

Employee discount Free parking On-site parking Store discount
Work Location: In person