Job Description

GENERAL MANAGER // UP THE CREEK COMEDY CLUB // GREENWICH, SOUTH EAST LONDON

Location: Up the Creek Comedy Club, Greenwich, London

Reports to: Owner / Directors

Salary: Competitive, dependent on experience

Contract: Full-time, permanent (evening and weekend work required)

About Up the Creek Comedy Club:

Founded in the early 1990s, Up the Creek is one of London's most iconic comedy venues,

renowned for launching and hosting some of the UK's finest stand-up talent. Located in the heart of Greenwich, the club has built a loyal following for its vibrant atmosphere, exceptional live shows, and commitment to top-tier entertainment.

We're now looking for a dynamic, commercially minded, and people-focused General Manager to lead the next chapter of this legendary venue.

Role Overview

As General Manager, you'll be responsible for the day-to-day operations and commercial performance of the venue. You'll oversee all aspects of the business -- from live event oversight and bar operations to marketing, staffing, and financial management.

This role requires someone equally comfortable on the floor with customers and staff as they are analysing P&Ls or developing growth strategies.

Key Responsibilities

Staff Leadership and HR: Leading, motivating, recruiting, training, and managing all staff (including bar staff, hosts, and department managers). This involves creating schedules/rotas, conducting performance reviews, and handling all personnel matters in compliance with employment law.

Event Coordination and Talent Liaison: Coordinating live shows and events, liaising with visiting acts, promoters, and booking agents to manage performance requirements and keep the schedule fresh. They also ensure technical (AV) needs are met.

Customer Service: Ensuring exceptional customer service standards and creating a welcoming atmosphere for guests and performers. This includes handling customer feedback and resolving complaints professionally.

Compliance: Ensuring full compliance with all relevant legislation, including alcohol licensing laws, health and safety regulations, and food hygiene standards.

Marketing and Promotions: Overseeing marketing efforts, collaborating on digital assets and social media campaigns, and building relationships with local community groups and tourism partners to drive attendance.

Building Maintenance: Managing the upkeep, repair, and maintenance of the building, seating, and equipment.

Operations & Venue Management

Oversee daily operations, ensuring smooth running of all shows, bar, and event services. Maintain excellent standards of safety, cleanliness, and compliance with licensing laws. Liaise with Bookings Managers to deliver a professional, well-run venue. Manage stock, suppliers, and maintenance contractors. Oversee risk assessments and insurance provisions.

Team Leadership

Recruit, train, and lead a team of bar, floor, and front-of-house staff. Create a positive, motivated work culture that reflects the spirit of Up the Creek. Schedule shifts, manage performance, and handle staff development.

Financial & Commercial Management

Manage budgets, control costs, and drive revenue across bar, ticketing, and private events. Monitor and report on KPIs, including ticket sales, margins, and customer satisfaction. Book-keeping and VAT; liaising with external accountants as necessary. Work closely with ownership on financial forecasting and strategic planning. Taking control of the club's profit and loss (P&L), developing and managing budgets, tracking expenses, and implementing strategies for revenue growth. This includes financial reporting to stakeholders or directors.

Customer Experience & Brand

Ensure every guest receives an exceptional experience from entry to exit. Uphold the club's reputation for quality comedy, atmosphere, and hospitality. Handle customer feedback and resolve issues swiftly and professionally.

Marketing & Events

Collaborate with the social team on marketing campaigns, social media, and partnerships to drive attendance. Develop and promote new event ideas, themed nights, and private hire opportunities. Collaborate with the creative team to maintain a diverse and engaging programme. Overseeing relevant grant applications.

Skills & Experience

Essential:

Proven experience (typically 2-5 years) as a General Manager in a fast-paced hospitality, live events, or entertainment environment. Strong leadership and communication skills with a hands-on approach. Commercially astute -- confident with budgets, margins, and data-driven decisions. Excellent organisational skills and the ability to thrive under pressure. Knowledge of relevant compliance laws (licensing, health & safety, HR). Flexible schedule -- evening and weekend availability is essential.
Desirable:

Experience in comedy, music, or performance-led venues. Familiarity with event ticketing systems, EPOS, and hospitality software. Passion for live entertainment and the arts.
What We Offer

A leading role at one of London's best-loved comedy clubs. Competitive salary and performance incentives. Creative freedom to shape the venue strategy and customer experience. Supportive, fun working environment in a landmark venue.

How to Apply

Send your CV and a short cover letter outlining your experience and why you'd be a great fit for Up the Creek to george@up-the-creek.com with the subject line "General Manager Application".

Job Types: Full-time, Permanent

Benefits:

Flexitime
Work Location: In person