Job Description

Overview

We are seeking an exceptional General Manager to lead the day-to-day operations and long-term development of a prestigious private members' club in central London. The ideal candidate will balance operational excellence with a deep sensitivity to the Club's unique character, culture and heritage.

Our membership is primarily composed of professionals from film, television, theatre, publishing, art and the wider creative industries. The successful candidate will understand how to cultivate an environment that resonates with this community while ensuring the Club continues to evolve, grow and thrive in an increasingly competitive hospitality landscape.

Key Responsibilities

Leadership & Strategy

Provide strong, visible leadership to all teams, setting standards for excellence and professionalism. Develop and execute medium and long-term operational strategies aligned with the Club's vision and values. Work closely with the Board on business planning, budgeting and forecasting. Maintain and enhance the Club's identity, ensuring operational decisions respect its heritage and cultural significance.
Club Operations

Oversight over AGM, FOH & Events teams across management of daily operations including front of house, F&B, events, housekeeping, and facilities. Implement and maintain efficient systems, procedures and service standards. Ensure the Club operates to the highest levels of hospitality, discretion and member care. Lead operational improvements that enhance the member experience while preserving the Club's distinctive atmosphere.Membership Engagement & Experience Foster a warm, welcoming, culturally rich environment that appeals to creative industry professionals. Build strong relationships with members, actively gathering feedback and anticipating needs. Support membership recruitment and retention through high-quality service, programming and communication. Collaborate with the Membership Manager on initiatives designed to grow and diversify the membership base.
Events

Work with the Event Sales Manager and FOH teams and external partners to maximise the booking potential of the event spaces in the club. Insure seamless execution of private hires, screenings, talks, performances and social events. Manage event budgeting, scheduling and operational logistics alongside the AGM and Events Sales Manager. Maintain regular oversight and comms across events bookings and management
People Management & Culture

Recruit, train, motivate and retain high-performing staff across all operational departments. Lead by example, nurturing a collaborative, respectful and development-focused workplace culture. Conduct performance reviews, set clear expectations and ensure ongoing training and professional growth. Promote a culture of inclusion, creativity and exceptional service.
Financial Management

Oversee budgets, P&L, cost control, revenue forecasting and financial reporting. Work with accounts to ensure financial oversight and control across operations, events and F&B. Identify opportunities for revenue growth and operational efficiencies without compromising the Club's ethos. Ensure compliance with licensing, health & safety and all regulatory requirements.
Facilities & Compliance

Ensure the building and all facilities are maintained to a high standard. Oversee relationships with contractors, suppliers and external partners. Ensure all health, safety and food hygiene policies are up-to-date and rigorously implemented with regular comms and meetings with kitchen and FOH management teams Manage refurbishment or improvement projects where required.
Board & Company Goals and Drivers

To sustain growth, maintain margins and drive Company profits above 400,000 a year. To identify under utilised 'white space' in club operations, and innovate/market to fill. To work with the Board to introduce innovation and improvements while maintaining and preserving the elements of the club that already work well. To see service standards, staff quality and presentation improved. To improve and sustain staff retention to enable continuing staff & member relationships - a critical Union USP. To improve member satisfaction and engagement, and reduce member attrition. To sustain and improve Company compliance across all essential areas To see the Risk Register routinely updated and all mitigations completed. To maintain the integrity of the Club's drinks license as a priority. To maintain maximum protection of shareholder value.

Candidate Profile

Essential Experience

Proven senior management experience within hospitality--ideally a private members' club, boutique hotel, cultural venue, or high-end F&B environment. Experience managing a multi-faceted venue with a strong events component. Demonstrated ability to preserve and enhance a venue's cultural identity while driving commercial success. Strong people leadership skills with experience managing diverse teams.
Skills & Attributes

Exceptional interpersonal and communication skills. High emotional intelligence with an ability to build trust and rapport with both staff teams and members. A strategic mindset with hands-on operational capability. Strong financial acumen and commercial awareness. Creative and culturally literate; comfortable working in an environment shaped by the arts. Calm, adaptable and resilient in a dynamic environment.
Personal Qualities

Warm, engaging and naturally hospitable. Discreet and professional with an unflappable approach. Passionate about culture, creativity and member-focused service. Forward-thinking with the confidence to innovate while respecting tradition.
Job Types: Full-time, Permanent

Pay: 64,000.00-70,000.00 per year

Benefits:

Company pension Employee discount
Ability to commute/relocate:

London W1D: reliably commute or plan to relocate before starting work (preferred)
Experience:

Senior Management: 3 years (required)
Licence/Certification:

Personal Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person