Job Description

General Manager

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Location (Country-County-City) UK-MAN-Manchester
Job Locations UK-MAN-Manchester
ID
2025-10376
Employment Type
Full-Time
Offer/Contract Type
No End Date
Location Name
SEA LIFE Manchester

What you'll bring to the team

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We're looking for a General Manager to be the driving force behind SEA LIFE Manchester, a chance to lead this attraction in an iconic location, driving operational excellence, unforgettable guest experiences and impactful conservation initiatives.

Key Responsibilities:

Deliver world-class guest experiences that inspire and educate, ensuring visitors leave with lasting memories. Champion health, safety and security, creating a safe, magical environment for every guest and team member. Lead a passionate, diverse team, fostering collaboration and celebrating success. Develop and execute innovative marketing and business strategies. Drive financial performance, managing budgets and achieving growth targets. Champion conservation through community projects.

This is a permanent, full-time role, working 5 out of 7 days. Due to our business being open all year round we require full availability, including weekends and bank holidays.

Qualifications & Experience

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We're looking for a dynamic, driven leader with the vision and skills to inspire teams and deliver exceptional results. You'll bring a commercial mindset, operational expertise and a passion for conservation and community.

Essential Skills and Experience:

A proven track record in senior leadership roles, ideally at GM level within tourism, entertainment, or guest-focused sectors. Exceptional people leadership, with the ability to motivate and inspire a diverse team to deliver amazing guest experiences. Strong commercial acumen, including expertise in budgeting, forecasting and driving profitability while maintaining a guest-first approach. Strategic thinking with hands-on operational experience, enabling you to balance day-to-day management with long-term growth planning. Commitment to health, safety and security, ensuring the well-being of guests and team members at all times. Excellent communication and stakeholder management skills, fostering collaboration across teams, partners and the local community. Passion for sustainability and conservation, with the ability to champion SEA LIFE's mission to protect marine life and the environment. Understanding of Manchester's unique culture and community dynamics is a bonus.

Benefits

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Alongside being able to lead, innovate, and drive business success, you'll also receive:

33 days holiday including bank holidays Private Medical Insurance 25% discount in our retail shops and restaurants 40% off LEGO online Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year Enjoy the Ride Pass - giving you and 5 others a Merlin Annual Pass (Gold edition) Discounted rates at Merlin hotels globally Employee pricing up to 55% off cinema tickets

If you have any questions or require assistance due to a disability or medical condition, please contact us by email at recruitment@merlinentertainments.biz and one of the team will get back to you as soon as possible.

Pay Range

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Competitive