Job Description

CitySuites is a modern hospitality brand offering stylish accommodation, exceptional guest service, and a welcoming environment for both short-stay and long-stay guests. We are now seeking an experienced and dynamic

General Manager

to lead our properties and drive the next stage of our success.

The position oversees two buildings, a restaurant, and two cafes, serving a diverse mix of leisure, long-stay, and residential guests with a vibrant food & beverage offering.

Born on the site of the once iconic Manchester Exchange railway station, CitySuites I and CitySuites II Aparthotels embody the very spirit of the city, standing tall as a testament to the forward-thinking essence of Manchester. Our 5apartments are a sanctuary amidst the chaos, allowing our guests to navigate the city with ease.
Along our journey, we've immensely proud to have launched Embankment Kitchen, our modern seasonal restaurant and bar, as well as Embankment Cafe Co., offering artisan coffees and freshly made cakes and sandwiches. Our sophisticated meeting and event spaces have grown too, hosting everything from board meetings to launch parties, and even wedding receptions.

We're made up of brilliant people, who care deeply, have a passion for their craft, an obsession for the best, and an altogether extraordinary spirit. We love this space, and we work hard to make sure our residents love it as much as we do. We're proud to be a part of the CitySuites story.

As the General Manager, you will be responsible for overseeing and managing the overall operations of the business. The role is critical in ensuring that the company achieves its business objectives, operates efficiently, and maintains profitability.

You will oversee all aspects of the business, including operational performance, financial results, employee management, customer satisfaction, and strategic planning.

Working closely with other senior leaders to develop strategies and ensure the company is aligned with its goals and objectives to ensure the company maintains high standards of service, safety, and brand consistency.

Translating the strategic vision of the business into actionable plans and ensuring those plans are executed effectively and efficiently across the company.

Key Responsibilities:

Leadership & Strategy:

Develop and implement strategies to drive business growth and operational efficiency. Lead, motivate and manage department heads to ensure the achievement of organisational goals. Establish and monitor key performance indicators (KPIs) to track business performance. To ensure the Company values (Passion, Integrity, Quality, Ambition, Reliability) and DNA values (Retain, Review, Referrals and Reward) are instilled into the team so to create a healthy and positive working culture.
Operational Management:

Oversee daily business operations, ensuring that all departments (e.g., operations, food &beverage, marketing, sales, finance) are working effectively and cohesively. Identify areas for process improvement and implement changes to enhance productivity and efficiency. Ensure compliance with all relevant legal, regulatory, and company-specific policies and standards.
Financial Oversight:

Develop and manage the company's budget, ensuring financial goals and targets are met. Analyse financial statements and performance reports to identify trends, cost-saving opportunities, and areas for investment. Work with finance teams to establish pricing strategies, manage cash flow, and maintain profitability. Prepare financial forecasts and ensure that the organisation remains on track to meet its financial objectives.
Guest & Market Focus:

Ensure the company provides high-quality products or services that meet guest needs and expectations. Monitor guest satisfaction and implement improvements to the guest experience as necessary. Stay up to date with market trends, competitive landscape, and industry changes to inform strategic decisions. Lead efforts in developing new business opportunities and enhancing brand presence in the market.
Human Resources & Talent Management:

Lead recruitment efforts, hiring the best talent and building a strong team to support business goals. Collaborate with the HR team to create employee training and development programs to enhance skills and improve performance. Foster a culture of accountability, collaboration, and high performance. Address employee concerns and resolve conflicts to maintain a positive workplace environment.
Reporting & Communication:

Regularly report business performance to senior leadership or the board of directors. Present business results, challenges, and strategic plans clearly and effectively to stakeholders. Communicate corporate policies and strategies to employees to ensure alignment and understanding.
Risk Management:

Identify and mitigate potential risks that may impact the business. Develop contingency plans for business continuity in case of unexpected disruptions. Ensure that the business complies with all legal, financial, and operational regulations.

Competencies and Skills:

Decision-making: Ability to make quick, informed decisions that are in the best interest of the organisation. Leadership: Capability to inspire and lead teams to achieve business goals. Strategic Vision: Focused on both the immediate and long-term success of the organisation. Communication: Clear, transparent communication with both internal teams and external stakeholders. Strong negotiation and conflict resolution skills. Ability to manage multiple projects and priorities simultaneously. Strong financial acumen with experience in budgeting, forecasting, and financial analysis.
Personal integrity, with the ability to work in an environment that demands excellence.

Job Type: Full-time

Work Location: In person