Job Description

Overview

We are seeking an experienced and dynamic

General Manager

to lead our vibrant busy pub in market harborough. The ideal candidate will possess strong leadership skills, extensive restaurant or pub experience, and a passion for delivering exceptional customer service. This role involves overseeing daily operations, managing teams, ensuring food safety standards are met, and maintaining high levels of guest satisfaction. The successful applicant will play a pivotal role in driving the success and growth of our business.

Duties

Oversee daily operations of the restaurant, hotel, or hospitality venue to ensure smooth functioning and high standards of service. Lead, supervise, and motivate staff across various departments including food preparation, serving, and kitchen teams. Manage staff scheduling, recruitment, training programmes, and performance appraisals to foster a motivated and efficient team. Ensure compliance with food safety regulations and maintain high standards of hygiene and cleanliness within the premises. Monitor food production processes, ensuring quality control in culinary offerings including cooking and food presentation. Develop and implement operational policies to optimise efficiency and customer satisfaction. Handle customer complaints or concerns promptly to uphold the organisation's reputation for excellent service. Coordinate with suppliers for procurement of ingredients and supplies necessary for food preparation and service. Maintain financial oversight including budgeting, cost control, and inventory management (note: specific financial responsibilities may vary). Promote a welcoming environment that reflects our commitment to hospitality excellence.

Requirements

Proven experience in supervising teams within a restaurant or hotel environment; prior leadership roles are essential. Extensive knowledge of food preparation, cooking techniques, and culinary practices. Strong background in food safety standards and food production processes. Experience in managing restaurant operations, including serving staff management and kitchen supervision. Familiarity with hospitality industry standards such as hotel or barista experience is advantageous. Excellent organisational skills with the ability to manage multiple priorities effectively. Leadership qualities with a proactive approach to problem-solving and team development. Strong communication skills to liaise effectively with staff, suppliers, and customers. Knowledge of health & safety regulations relevant to food handling and hospitality environments. Candidates with backgrounds in culinary arts, hospitality management, or related fields are encouraged to apply. The role offers an exciting opportunity for a motivated professional eager to lead a vibrant team while delivering outstanding guest experiences.
Job Type: Full-time

Pay: 24,420.00-32,000.00 per year

Benefits:

Employee discount On-site parking
Work Location: In person