Job Description

Job Purpose

To manage all aspects of the holiday let business, delivering consistently high standards across the board

Key Responsibilities

Guest Experience & Communication: Respond promptly and professionally to guest inquiries, bookings, and concerns Coordinate guest check-ins/outs, welcome packs, and ensure clear arrival instructions Handle any guest issues swiftly to ensure positive reviews and repeat bookings Property Management: Conduct regular property inspections and arrange maintenance or repairs as needed Manage cleaning schedules, laundry services, and restocking of essential consumables Ensure properties meet all health, safety, and legal compliance requirements Marketing & Bookings: Manage listings across all booking platforms Optimise pricing using dynamic pricing tools or market knowledge Monitor and update calendars, availability, and property descriptions/photos Review and maintain website content Finance & Reporting: Track revenue, occupancy rates, and costs Prepare monthly reports for discussion Manage payments, deposits, and refunds Team Coordination: Liaise with cleaners, handymen, and other service providers Recruit and manage support staff as required
Key Skills and Experience

Excellent communication and customer service skills.

Strong organisational and time-management abilities.

Problem-solving mindset with the ability to work independently.

Flexibility to respond to guest needs outside normal hours, if needed

Knowledge of local tourism and attractions

Experience using Super Control property management software, email and excel

Driving license

Competent with booking platforms, digital calendars, and property management

Previous experience in hospitality, property management, or a similar role.

Events Experience

Job Type: Full-time

Pay: From 26,000.00 per year

Benefits:

Employee discount Free parking On-site parking
Location:

Marlborough SN8 (preferred)
Work Location: In person