Job Description

ROLE OVERVIEW

The General Manager (GM) is responsible for the overall performance of the Electric Forecourt. Including P&L, forecourt KPIs, leading and developing their team, partnership management and onsite customer experience. They will be accountable for well-being across the site and for ensuring the site is run to our O&M standards.

The Electric Forecourt is one of the most technically advanced electric vehicle charging stations, powered by 100% renewable energy with a retail facility featuring a high-quality lounge for customers to use while their vehicles are charging. This also acts as an educational area, providing information about electric vehicles, solar energy generation and ecology.

MAIN RESPONSIBILITIES

Deliver the forecourt against all KPIs, ensuring all financial and non-financial targets are exceeded. Deliver a "best in class" customer experience, coaching the team to ensure awesome brand standards and customer service levels are achieved. Create and maintain a customer centric environment which helps demystify the barriers of Electric Vehicles and provides a space where customers can learn and reflect on the benefits of Electric Vehicles. Attract, develop and maintain a high performing team with responsibility for the full employee life cycle, including recruitment & selection, onboarding, training and development and performance management - supporting employees to explore and reach their potential at GRIDSERVE. Manage all the 'onsite' and 'day to day' business operations, working in collaboration to deliver exceptional standards, operational efficiency and sales optimisation. Responsible for analysing performance, establishing new opportunities and implementing plans with pace. Ownership of all controllable costs through effective management of stock, labour, reward & recognition and shrink. Communicate current promotions and products to all employees, motivating them to achieve and exceed targets. Lead on team meetings and information cascading. Adhere to and apply all licensing laws including being designated premises supervisor. Manage compliance of the forecourt across all areas, ensuring that all checks and audits are completed. Responsible for maintaining the forecourt to high brand standards, monitoring and managing maintenance issues and all contractors on site. Cultivate and promote a 'safety-first' culture amongst the team, fostering a safe environment for employees, visitors and customers. Collaborate with both internal and external stakeholders to align strategies, drive performance and share best practice. Work a range of early/late shifts, weekends and bank holidays in line with the Forecourts operating hours. Adhere to all company policies, procedures and business ethics codes including anti-bribery, environmental and quality management systems in compliance with ISO standards.

PERSON SPECIFICATION

Required Experience

Substantial retail or hospitality management experience within a multi-service environment in a managerial capacity. Previous experience in managing P&L for the retail site including preparation and delivering against budgets and sales forecasting. Experience managing a team including recruitment, development and performance management. Experience delegating responsibilities, supervising and motivating a team to meet and exceed operational requirements.

Required Skills and Abilities

Excellent leadership and people management skills. Excellent customer service skills. Excellent communication skills including the ability to build trust and rapport with the team and customers alike. Very good level of business acumen including finance and budget management skills. Very good organisational skills. Very good stakeholder management skills. In depth knowledge of operations management and the tasks required. Strong initiative and problem-solving skills. Good level of adaptability. Good level of strategic planning. A proficient user of IT including Microsoft office suite of packages and the ability to use communication tools such as Microsoft Teams, Engage and Connect

Required Qualifications and Certifications

Full UK driving licence held for minimum 2 years. Strong knowledge of Health & Safety regulations relevant to retail and hospitality operations. Valid Level 3 Award in Supervising Food Safety in Catering (or equivalent).
Job Types: Full-time, Permanent

Pay: From 40,000.00 per year

Benefits:

Bereavement leave Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Free flu jabs Free parking Life insurance On-site parking Private medical insurance Sick pay Store discount
Ability to commute/relocate:

Norwich NR13 5HB: reliably commute or plan to relocate before starting work (preferred)
Experience:

Management: 3 years (preferred) Retail management: 3 years (preferred) Hospitality management: 3 years (preferred)
Licence/Certification:

Personal Licence (preferred)
Work Location: In person