Job Description

The General Manager is responsible for the effective and efficient management of this exciting new not-for-profit community shop and cafe. We can offer a salary of 25,740.00 based on 16.50 an hour, working 30 hours per week but would welcome job-share arrangements. This post is offered for a period of 24 months, subject to a 3 month probationary period, and is funded by The National Lottery Community Fund. Your role will be based at Rogiet Community Junction, Westway, Rogiet. We are a registered charity and are set up as a Charitable Incorporated Organisation. Extensive training will be provided to the successful candidate. Saturday working will be involved.

You will be accountable to the Trustees of RCJ and responsible for the volunteers in the shop, kitchen and cafe.

PERSON SPECIFICATION

Essential:

You will be outgoing and enthusiastic, with strong interpersonal skills and a commitment to providing a first-class service to the community Passionate about reducing food waste and stocking local and seasonal produce Good level of numeracy, literacy and IT skills Some retail/financial experience Understanding of how a not-for-profit operates

Desirable:

Driving license Experience of Epos system Welsh language skills, or the willingness to learn, would be advantageous Experience of working with volunteers Knowledge of using social media for advertising/publicity

KEY TASKS

Staff and Volunteers

To assist in the recruitment and retention of a team of volunteers, and be responsible for their on-going training and motivation Alongside the chef, to manage a rota of volunteers to ensure appropriate cover for opening hours Ensure Health & Safety/security/fire/trading standards regulations are adhered to Hold regular meetings with chef and report back to trustees Hold quarterly meetings with the volunteers Maintain accurate volunteer records including names, addresses and references and emergency contacts in compliance with GDPR Be sensitive to the needs of the shop and cafe volunteers To ensure sufficient properly trained volunteers are available to provide the expected level of service To ensure all RCJ policies are adhered to

Stock

Ensure that stock is ordered, delivered, replenished and accurately priced Ensure that stock is displayed and presented in an innovative way so as to maximise sales potential and minimise loss/damage Arrange turnaround of stock to accommodate use by and sell by dates Arrange for the safe disposal of any unsold items Research new suppliers and liaise with existing suppliers

Customer Services

Keep the premises clean and tidy at all times Offer all possible practical assistance to customers Encourage a cheerful and welcoming atmosphere in the shop at all times Ensure the shop is open at all published opening hours Ensure that all signage and communication activity is bilingual and that the Welsh language is fostered

Administration

To manage the shop budget efficiently in order to turn a profit Ensure that all financial records are properly kept Handle cash receipts and banking Ensure all suppliers and other services are contracted, paid and monitored

Security, Health and Safety

Ensure that safe working practices are adhered to at all times on the premises Maintain a First Aid book and an Accident book, and report accidents to the Trustees Ensure premises are secure at all times Active awareness of Natasha's law.

Holidays

You will be entitled to 28 days holidays (168 hours pa) We will not open bank holidays unless volunteers want to. You are not obliged to work these if open. We will be closed Christmas Day, Boxing Day and New Year's Day. Bank holidays will not come out of your holiday allowance.

General

Foster and maintain a welcoming environment for staff, volunteers and customers Foster and maintain good relationships with other local traders Ensure that the reputation and image of the charity is maintained and nurtured
Job Type: Full-time

Pay: 25,570.00 per year

Schedule:

Monday to Friday Weekend availability
Work Location: In person

Application deadline: 14/07/2025
Reference ID: General Manager Community Shop and Cafe
Expected start date: 08/09/2025