Job Description

The GM will be responsible for liaison and coordination between the CEO and Staff and with vendors, suppliers, service providers and booking channels etc. He / she will also be responsible for management of rate management, optimal utilisation of resources (human and others) and Quality Control of services being offered at the Hotel.

Specific Tasks

1. Liaison and Coordination

1.1 With CEO

Ensuring implementation of policy and procedure as given by CEO and suggesting new SoP's or measures as and when required so that a system-based working is established.

Dealing with all licensing and regularity issues and ensuring all licensing and contractual requirements are being met and raising flags where they are not.

Driving sales and suggesting quarterly marketing & sales activities .

Ensuring optimal utilisation of resources by suggesting austerity measures and best operational practices.

Gathering and disseminating information regarding hospitality business in UK, most specifically Plymouth for strategic planning.

Advising CEO on all operational and policy matters of the Grosvenor as and when required.

1.2 With Staff

Regular meetings with Supervisors and other staff in order to provide sales targets, discuss reviews and trouble shoot issues rising during the period

Liaising with all Supervisors (House Keeping and Reception) for staff management i.e. Time Sheets, Rotas, Holidays, Sickness, discipline etc

1.3 With Booking Platforms

Liaising and trouble shooting with Q Book, Booking.com, Expedia, Trip Advisor etc in coordination with the Reception Supervisor.

1.4 With Vendors/ Suppliers and Service Providers

Communicating with all suppliers/vendors regarding invoicing, statements, payments receipts and quality of goods received as and when required.

Reviewing all annual contracts, taking new quotations and suggesting cost reduction measures.

2. Management

2.1 Human Resource

Recruiting of new staff as and when required with assistance and input from all Supervisors. Ensuring that New Starter Forms along with CVs and Designation of the new staff (and which staff they are replacing) is provided to CEO & HR on time.

Keeping a record of all disciplinary action taken against a Staff Member, from verbal warnings to written ones and meetings held in order to resolve the issues.

Holding Exit Interviews with all staff leaving to find out the reason and conveying the same to the CEO & HR

Ensuring that an evaluation is carried out be Supervisors at the end of Induction Period of 6 weeks with satisfactory report from them before the new staff is paid. Evaluation to be conveyed to CEO & HR.

. Ensuring that the right staff is available and on time.

2.2 Supplies & Utilities

Inventory control of all items separately for Bar, breakfast, housekeeping, office supplies etc. with the help of Supervisors

Ordering and monitoring the receiving of all purchases (food, drink, housekeeping supplies, glassware/crockery, stationary)

Stock keeping of all linen and bar supplies in coordination with the Supervisors and ordering as and when required

Purchasing and dispensing of Parking permits to the Reception Supervisor and keeping a record of it

Making fortnightly wages along with communicating any changes in the staff status (like leaving, joining, maternity leave, sick notes for SSP) etc and maintaining their record in soft and hard copies.

2.3 Rate Management & Hotel Room Inventory

Managing the optimal utilisation of hotel rooms by ensuring that best rooms are made available to the guests first, guest requests are accommodated to the best of the ability and room rates are regularly adjusted.

2.4 Driving hotel sales initiatives to boost occupancy and optimal ADR.

3. Quality Control

3.1 Administrative

Ensuring all invoices, correspondence are loaded immediately on receipt in relevant digital folder and hard copies are kept along with other record.

Reviewing bookings for that day and ensuring that adequate and optimal staff is in place

Reviewing contracts with vendors and getting 3 quotations from new suppliers and service providers.

Reviewing pending or old payments and sending recommendations to CEO/ Finance Pakistan to ensure un interrupted services.

3.2 Feedback on Services provided by the Hotel

Studying and discussing all negative guest reviews with Supervisors and preventing them in future by addressing the issue at hand

Regularly reviewing Grosvenor website and Booking channels.

4.0 Provision of Front Desk cover as and when required.

Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: 2,500.00-3,000.00 per month

Additional pay:

Performance bonus
Schedule:

8 hour shift Monday to Friday Weekend availability
Work Location: In person

Application deadline: 08/07/2025
Reference ID: 04072025
Expected start date: 10/07/2025