Job Description

Join Our Growing Team!

Are you a strategic leader with a passion for operational excellence? Unique Fire and Security is expanding in the South West and we're looking for an experienced General Manager to lead our Plymouth-based Installation and Service teams. If you thrive on driving performance, improving processes, and motivating high-performing teams -- this is your opportunity to make a real impact.

Why Join Us?

At Unique Fire and Security, we are committed to continuous improvement, innovation, and delivering first-class fire and security solutions. As we grow across Devon and Cornwall, we're investing in the right people to lead our teams forward. From collaborative leadership to career development, we offer an environment where ambition is supported and results are celebrated.

About The Role

As General Manager, you'll take a central leadership role in managing our Plymouth-based Installation and Service departments. You will oversee project delivery, service operations, and team performance across the South West. This role requires a strong leader who can align day-to-day operations with strategic objectives and deliver excellent customer outcomes.

Key Responsibilities

Act as the main point of contact for major clients, ensuring high satisfaction and addressing key concerns. Oversee all installation project planning and delivery, ensuring deadlines, budgets, and quality standards are met. Allocate resources effectively, including personnel, equipment, and materials. Lead and support the fire and security service and maintenance team in achieving daily and strategic goals. Collaborate with department heads, stakeholders, and clients to align operations with company objectives. Liaise with procurement to ensure timely, cost-effective acquisition of materials. Implement best practices and continuous improvement initiatives across the Plymouth department. Evaluate and refine project management processes for increased operational efficiency. Oversee invoicing for installation works, ensuring financial accuracy. Manage installation budgeting and cost control. Direct engineer allocation and adherence to client project schedules. Analyse service delivery, customer satisfaction, and team KPIs to drive improvements. Conduct performance reviews and mentoring for service and installation teams. Optimise project scheduling and review timelines for accuracy. Provide detailed progress reports to senior leadership, highlighting successes and challenges. Ensure all works comply with industry regulations and internal quality standards. Lead regular project planning meetings to forecast resources and capacity. Promote and enforce Company Health & Safety policies, including RAMS, PPE, toolbox talks, and training requirements.

What We Are Looking For

Proven experience in a leadership role within the fire and security or related technical service sectors. Experience overseeing both installation projects and service teams. Strong project and people management skills with an eye for detail. Excellent communication and stakeholder engagement abilities. Analytical approach to performance, budgeting, and team development. Full UK driving licence and willingness to travel across Devon and Cornwall.

Job Type:

Full-time

Pay:

45,000 - 55,000 per year (DOE)

What We Offer

Competitive salary: 45,000 - 55,000 per year (DOE) Company pension to support your future Bonus scheme and regular company events Opportunities for progression and skill development Your birthday off every year Annual holiday increases as a thank-you for your loyalty A supportive and rewarding environment where you can thrive
Job Type: Full-time

Pay: 45,000.00-55,000.00 per year

Benefits:

Company events Company pension On-site parking
Work Location: In person